Photoshop Elements 10 Disc 2

[StrayShooter]

When installing the Windows version of Elements 10 from CDs, after successfully installing from Disc 1 I was prompted to insert Disc 2, but the CD hung up in my drive.  I had to shut down to extract the first intall disc.  At that point, the installation process indicated it was complete, and I now can't add anything via Disc 2.  The program seems to be operating fine so far.  Am I missing anything?  Is it worth the trouble to uninstall and reinstall?

[StrayShooter]

I should add that I'm running Windows 7 on a 64 bit OS.  Am I likely running the 32 bit version since I got aced out of inserting Disc 2?

[raindropeye]

I've had the exact same problem. From an evening browsing the Adobe forums I've found two different answers:

1. PSE 10 only has a 32 bit version, so no need to install disc 2 unless you also want the 30 day trial of Premiere in 64 bit

http://forums.adobe.com/message/4084961

http://forums.adobe.com/message/4055255

Or

2. PSE 10 does have a 64 bit version, so if you want to use that you should uninstall PSE 10 then reinstall, this time starting from disc 2, contrary to the instructions on the box.

http://forums.adobe.com/message/4080622

I'm completely confused. I'd really rather not uninstall and reinstall as I'm worried something would get left behind and not work, or that the CD would stick again like last time. On the other hand, I don't want to be running 32 bit if it's possible to operate at 64 bit.

If someone from Adobe could clarify which of the above answers is correct I'm sure we'd all be very grateful (especially as the original post has received almost 200 views in just over a week, clearly a lot of people are trying to get a clear answer on this)

[Preran · Accepted solution]

See this doc for installing PSE from disc : http://kb2.adobe.com/cps/863/cpsid_86374.html

[raindropeye]

Thank you for your prompt response, Preran, but unfortunately that article doesn't help my understanding. It tells me that I should use discs 1 and 2, but like StrayShooter I wasn't able to use disc 2 during installation. The article doesn't tell me what the implications of not using disc 2 are.

The article talks about contents (themes and templates that ship with the application) and states that after installing PSE 10 you can also install this content. Does this mean that because I couldn't insert disk 2 during installation I won't have access to these themes and templates? Is there a way of installing this content without uninstalling PSE10 and starting the installation process again? When I insert disk 2 I don't get the option to install anything.

I'm now even more confused because the Adobe forums have provided three possible answers:

1. PSE 10 only has a 32 bit version, so no need to install disc 2 unless you also want the 30 day trial of Premiere in 64 bit

http://forums.adobe.com/message/4084961

http://forums.adobe.com/message/4055255

Or

2. PSE 10 does have a 64 bit version, so if you want to use that you should uninstall PSE 10 then reinstall, this time starting from disc 2, contrary to the instructions on the box.

http://forums.adobe.com/message/4080622

Or

3. PSE 10 can be installed from disc 1, but you'll be missing themes and templates unless you also install content from disc 2

I was really excited to receive my copy of PSE 10 but am now very frustrated that's it's not clear what I have to do to ensure a successful installation.

[Preran]

I have passed your question to the concerned people. You should hear from them soon.

[DaveinNC]

Yes, this is confusing.  I've read the article about 11 times, and I think I see the problem...

The article says:

"Follow the instructions to install Adobe Premiere Elements and Photoshop Elements.  Contents are a collection of themes and templates that ship with the application.  After installing Adobe Premiere Elements or Photoshop Elements, you can also install these themes and templates.

"Note: Although this document has screenshots for Adobe Premiere Elements, you can use the same procedure for installing Photoshop Elements."

I think the parts I underlined are WRONG...the "or" should have said "and" (as in the 1st sentence), and "you can use the same procedure..." only applies to the first part (application installation), not the second part ("content" installation).

According to the packaging information at the beginning of the article, "content" appears only in the boxes that include Premier -- discs 4, 5.  For PSE-only, there are no content disks.  The screen shots showing subsequent installation of the six Premier "content" items obviously must apply only to Premier, not PSE.

So those of us with Win 7 64-bit systems who are installing a PSE-only package should disregard this "content" business, and we should also disregard this "64-bit PSE" implication and "yes you should re-install" that keeps coming up from the support people.

StrayShooter - the only thing that puzzles me is why, if my thinking is correct, you ever even got prompted to go to disc 2, unless you were trying to also install the trial version of Premier.

[David__B]

I can speak to this topic a little and hopefully clear up any confusion

For Photoshop Elements 10, there is only a 32-bit version, there is no 64-bit version

For Premiere Elements 10, there is both a 32-bit and 64-bit version, the 64-bit only works on Windows 7 64-bit systems

If you purchase Photoshop Elements 10 it includes a trial version of Premiere Elements 10. If you install the trial version of Premiere Elements 10 the installer checks information about your operating system and prompts you to insert the appropriate DVD. If you were on a Windows 7 64-bit system it would prompt you to insert DVD 2 or if you were on a Windows 7 32-bit system it would install the 32-bit version from DVD 1.

Sorry about any confusion.

-Dave

[raindropeye]

Thank you DaveinNC and David__B. That's definitely the answer I wanted to hear as it means I don't have to uninstall and reinstall. Thank you very much for your assistance. Can't wait to get creating now!

[StrayShooter]

As the originator of this whole thread, my thanks, too, to all who responded.  I also look forward to magical creations, even though I must learn to deal with a mere 32 bit version.

Now for the next adventure as I install Disc 3 on my iMac.  I hear that's got even more fun challenges!