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Photoshop elements 2024 installer is loading 2025 version and errors with a 111 code

Explorer ,
Sep 17, 2024 Sep 17, 2024

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Error 111. i7 11th gen 16gb 500gb NVME nvidia T500 and brand new install of windows 10 22h2. This exceeds all of the requirements.  Both the 2024 installer for both photoshop and premiere is pulling down a 2025 install. Th initial installer has all the 2024 spash screens but when i go to the programs folder is show 2025 folder.

 

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correct answers 4 Correct answers

Community Beginner , Sep 18, 2024 Sep 18, 2024

Just downloaded fresh installer file via adobe account and re-installed the thing again.

Seems to work now - was able to start and activate the product. Folder structure now looks much better.

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Community Expert , Sep 18, 2024 Sep 18, 2024

@kglad 

I edited the link so that it is now correct.

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Community Expert , Sep 18, 2024 Sep 18, 2024

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Explorer , Sep 19, 2024 Sep 19, 2024

IT appears the bootstrap installers are fixed now and downloading the 2024 version por PS and PRE

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Community Expert ,
Sep 17, 2024 Sep 17, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Sep 17, 2024 Sep 17, 2024

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Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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Error 111 - Just purchased PE 2024 and getting cannot launch . It looks like Elements 2025 is getting mixed into this release and causing launch problems.  I think there's something wrong with the latest build. Hopefully someone from Adobe will catch this and correct

Noreen22552651zf4h_0-1726594789078.png

 

 

Noreen22552651zf4h_2-1726594789109.png

 

 

 

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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@ricks46443537 and @Noreen22552651zf4h I am sorry you are unable to download and install Photoshop Elements. Where did you purchase Photoshop Elements from? If you purchased the software from Adobe directly, then do you have an order number that I can review?

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Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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It looks like I am having the same issue - just purchased photoshop elements 2024 through adobe website.

Can confirm, installer created 2025 version subfolders in my installation directory.

Getting Error 111 after installer finishes, Error 11 when tried to start manually.

https://community.adobe.com/t5/photoshop-elements-discussions/unable-to-start-adobe-photoshop-elemen... 

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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Thanks, @elegant_world6534! I see your order in our systems. If you use the steps listed in https://helpx.adobe.com/download-install/kb/downloaded-older-app.html to download Photoshop Elements do you still encounter Error 111 or Error 11? If so, could you please post a screenshot of the error? Thanks!

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New Here ,
Sep 18, 2024 Sep 18, 2024

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I too had this problem and had to return to Adobe

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Adobe Employee ,
Sep 18, 2024 Sep 18, 2024

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Hi, 

Are you still facing the same problem?


^KS

KS

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New Here ,
Sep 18, 2024 Sep 18, 2024

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TBH I gave up and returned the product to Adobe - I reverted to my old 2020 version. Old school I know, but its stable and it works!

 

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Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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Just downloaded fresh installer file via adobe account and re-installed the thing again.

Seems to work now - was able to start and activate the product. Folder structure now looks much better.

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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for others, a re-download is prudent, esp with a different (non-opera) browser.

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Explorer ,
Sep 18, 2024 Sep 18, 2024

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I ordered mine from amazon last april. 

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Explorer ,
Sep 18, 2024 Sep 18, 2024

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Ill try getting the installer again tonight when I get home and see if it works now. I did try going back to the serial number page over the weekend and went back through the process of generating the serials and downloading the bootstrap installers. It would be nice if adobe provided the full install. If I had the full installers for the elements bundle I could have just moved both packages to my new laptop with no issue. someone posted a linkto the full photodhop download in another thread so at least I have that now. Any chance to get the full Premiere 2024 download link?

 

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Explorer ,
Sep 18, 2024 Sep 18, 2024

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I should have said the download of the full installer for Premiere Elements 2024. I was able to get the full installer for Photoshop elements 2024 from one of the other threads talking about this problem. someone  posted a link for https://download.adobe.com/pub/adobe/pse/24_0/PhotoshopElements_2024_LS30_win64_ESD.zip. with the PSE 2024 installed which downloaded a 2.6gb zip file. 

 

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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@ricks46443537 

 

can you recheck your link?  ie, it's complete.

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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@kglad 

I edited the link so that it is now correct.

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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@Peru Bob 

 

thank you!

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Explorer ,
Sep 18, 2024 Sep 18, 2024

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any chance you have the PRE 2024 link?

 

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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Explorer ,
Sep 18, 2024 Sep 18, 2024

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that is just the bootstrap installer i was looking for the full package so I have a safe archive copy of it.

 

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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right click the link.

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Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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The software was bought from 


 




 


They tell me that this is an Adobe issue as the software is an Adobe product


Kind regards,

Noreen

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Explorer ,
Sep 19, 2024 Sep 19, 2024

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IT appears the bootstrap installers are fixed now and downloading the 2024 version por PS and PRE

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Community Expert ,
Sep 19, 2024 Sep 19, 2024

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ok.  glad your problem is resolved.

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