Photoshop Elements & Premiere on DVD & Installation Hell

New Here ,
Jun 10, 2022 Jun 10, 2022

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I bought the 2022 Elements combo, Photoshop & Premiere, fom my local Best Buy store in California a month ago, preparing for a new computer.  I've been a loyal Adobe user from V. 5 to V.13 to V.2022 (which was allegedly required for Windows 11)..  I've always bought my software on disk versus downloads, which are expensive.  I like having my software I buy here with me.

 

Got my new desktop setup and got my sealed Adobe DVD out last noght.  Found a turquoise 5 x 5 inch card in the box with specific instructions. I'd require "Serial number access" from the "Redemption Code" on the card.  Seemed easy, since I already had an Adobe Account.  First I use the provided link, which doesn't work...so I try to get to the correct link, which took almost 2 hours of frustration!  I finally get to the "Retail Purchase" link and FINALLY the Redemption Code works and gives me my two Serial Numbers.  I carefully write them down and went to bed, too exhausted to continue.

 

Next day I sit down with fresh coffee and attmpt to install my software.  I insert my $120 DVD, and start with Photoshop Elements, which takes 40 minutes and returns Error Code 81?  I go to task Manager & end any Adobe task visible.  Start over again, and get same Error 81!  I restart my desktop, and try again.  Photoshop finally installs...without REQUIRING THE SERIAL NUMBER I spent hours getting?  Seriously?

Next I try Premiere, and get the Error 81 within 30 seconds.  Back tp Task Mnager to close any Adobe items I find.  Start over again.  It's now been an hour...Round 2 of Installation Hell.  My coffeee cold and my blood pressure rising...Premiere finally installs in 5 minutes, and no Serial Number is required!?

 

So why the Instruction Card hassle?  The Redmeption Code, the frustrating effort to get my Serial Number that is NOT REQUIRED (as told it was on the turquoise card)??

I go online and see many similar frustrated Users tryong to install the 2022 Elements DVD, with instructions being followed, yet still cause a big headache to install a new & sealed program we all paid good money for?  It's not the expensive version, yet we all must jump through 10 hoops anyway?

Besdies the ridiculouus hassle,  all this time I'm being bombarded into signing up for a new Creative Cloud subscription?  No thanks!

 

At this point, my enthusiasm is gone.  I'm not even excited about starting to use it...I'd rather have a root canal.  Unbelieveable.  Somebody has to say it.  Consider yurself warned.

 

DawnFlash

Dublin, California

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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quote

.Premiere finally installs in 5 minutes, and no Serial Number is required!?


By @DawnFlash

 

It is in the trial mode.

Go to Help > Sign in for each Pr El and PSE and then enter the appropriate serial number or it will stop working in 30 days.

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Installn forum.

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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There are known issues with installation on Windows 11.  My machine is too old to support it so I'm not entirely familiar with how it handles file permissions.

 

Redemption codes are used to obtain your official serial numbers (one for PS Elements, one for PR Elements). 

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

Be sure to register the serial numbers online.

https://account.adobe.com/products

 

Serial number activation will get you beyond the free Trial period.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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