Photoshop install goes from 0% to 99% in seconds and then does not install

[CypressTxCADD]

Photoshop install goes from 0% to 99% in seconds and then says it's installed, then shows in the panel that it is available to install. It does not install from creative cloud app.

[John Waller]

Which operating system?

[CypressTxCADD]

Windows 10

[CypressTxCADD]

Didn't have any problems with Lightroom install.

[Atul_Saini]

Hi CypressTxCADD,

I would request you to check the installer log files and share them with us so that we may assist you appropriately.

Here is the link to get information and location of log files:- Creative Cloud download and install errors​.

Awaiting your response.

Thanks.

[CypressTxCADD]

FATAL: Error occured in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------

11/30/16 19:53:52:171 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 7368 | Inside hdpimTerminateSession
11/30/16 19:53:52:470 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 7368 | Exiting hdpimTerminateSession, successfully closed session '0'
11/30/16 19:53:52:644 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 7904 | Exit Code: 130
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------

11/30/16 20:24:07:583 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 19676 | No packages to process, this may be if all packages are already installed or all conditions failed
11/30/16 20:24:07:583 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 19676 | Error occured in install product workflow with error code 130 error message
11/30/16 20:24:07:617 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 10948 | Exit Code: 130
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------

11/30/16 20:24:14:171 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 18724 | Inside hdpimTerminateSession
11/30/16 20:24:14:631 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 18724 | Exiting hdpimTerminateSession, successfully closed session '0'
11/30/16 20:24:14:638 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 13892 | Exit Code: 130
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------

[CypressTxCADD]

I've been able to reinstall Photoshop CC 2015.5, but when I upgrade to 2017 the previous error still occurs.

[Atul_Saini]

Hi CypressTxCADD,

Thanks for sharing the details, most likely as the next step, I would request you to contact our support team using this link:- Contact Customer Care, so that they can help you fix this error, don't for get to mention that you encountered Exit Code: 130 while installing Photoshop CC 2017.

Could you please share if you have installed any other Creative Cloud applications on your machine?

Thanks.

[CypressTxCADD]

I have Lightroom CC and Camera RAW Installed through Creative Cloud

[Atul_Saini]

Hi CypressTxCADD,

I would like to know if you have contacted our support team, please share the case # so that we can expedite it, if needed.

You may follow this link in case you are unable to contact support using support link: Contact Support FAQ: Unable to reach support through the "Contact US" link

Thanks.

[CypressTxCADD]

Case # 0188453570

[CypressTxCADD · Accepted solution]

Problem Resolved:

from transcript: The location is C:\Program Files (x86)\Common Files\Adobe\caps and in caps I deleted hdpim.db file.

[Atul_Saini]

I am glad that your applications are up and running now and thanks for sharing this information. Please feel free to reach us in case you need any further assistance, we would be happy to help.

[Dotoki2]

And the path for OS X is

Macintosh HD/Library/Application Support/Adobe/caps/hdpim.db

[askojinjsdjkasdd92135855]

for mine there isnt caps there

[Noahdepecan]

me too and i didnt find the solution ...di you find it ?

[Media_Noodle]

Type hdpim.db in the search bar (you will search C: drive windows)

[kglad]

quit your desktop app by clicking the gear icon>quit

remove the OPM.db* file and the hdpim.db file**.

restart your cc desktop app

retry downloading

*

Win - C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db

Mac - HD/Library/Application Support/Adobe/caps/hdpim.db

**

  Mac OS:    Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]