Photoshop showing as trial after updating to 2018 version

[rosannas85154629]

Dear Dev Team,

I do have a specific question, and no idea where else to post it:

Ever since I uptaded my Photoshop to the 2018 Version, it is only available in its Test version.

I keep getting messages about my remaining days, even though all my payments went through - I doublechecked.

I've had the PS + Lightroom Abo for a very long time, and never had issues like this.

I hope you have an idea about what's going on - maybe it's a harmless bug?

Thanks in advance,

Kind regards, R.S.

[Rajashree Bhattacharya]

Hi rosannas85154629,

If you have an active subscription or the latest version of the product, please contact our support engineers via https://helpx.adobe.com/in/contact.html

Thanks

Raj

[rosannas85154629 · Accepted solution]

Thank you for the follow up; my issue was resolved with the help of the customer hotline!