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Photoshop won't download

New Here ,
Feb 18, 2018 Feb 18, 2018

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I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download.  haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries.  Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2018 Feb 19, 2018

Hi Jeremyb7657802,

As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

For more help please share the version of Photoshop you are trying to install also t

...

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Hi Jeremyb7657802,

As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

Awaiting your response.

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Enthusiast ,
Feb 19, 2018 Feb 19, 2018

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If you got a more detail error, please refer to Troubleshoot Adobe Creative Cloud download and install issues

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Can I talk to someone in person

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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@CM37897273lbt1 

 

have you successfully installed the cc desktop app? 

 

if yes, update your cc desktop app, first.  they start the install.

 

if not, install the correct cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

then use the desktop app to install your cc programs/trials>

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