Please help me with my account!

[adventurous_friend4633]

I have tried for hours. I have recently purchased the adobe suite (have been using for a while but thatw as with my schools who gave us an account for free) I purchased my own under the uni student deal ( i am at uni and my info was correct) when i try to open premiere pro i get error code 205, and when i contact support like the error messages suggests, the chatbot says i have no active plan when i have been charged for it and my adobe account says i have an active plan. Please help because i cant even contact an agent about this !!!!!

[Ben M · Accepted solution]

There are 2 different 205 error documents on Adobe's site which I agree can easily lead to confusion.

- 205 Installation Error https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

- 205 Opening Error (Licensing) - https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

It sounds as though the latter is your issue as you were able to install the application with your new login information, but are unable to open it. Is that assumption correct? If so, did you try the OS specific resolutions on that second link?  

Also with the chatbot you must be logged in with the account that you purchased through for them to troubleshoot. If you were cookied with the university login on your computer and it has expired it may not see you as having an active license. Can you make sure you log out and log back in (or clear cookies from the Adobe site in your browser and log back in)?

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location