Premier Pro and After Effects - Install Problems

New Here ,
Sep 12, 2022 Sep 12, 2022

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Why does the install keep failing on Premier Pro and After Effects?

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Are you downloading from the CC app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Sep 12, 2022 Sep 12, 2022

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brand new MacBookPro with M1Pro chip, 16 GB mem, 512GB storage (about 418GB remaining)

the Creative Cloud installed fine and i have successfully installed PhotoShop, LightRoom, LightRoom Classic and Media Encoder...... Premier Pro and After Effects continue to fail about 1/2 way through install

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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that's the problem.  you need to install reosetta.

 

the easiest way is to install photoshop first and then install ae and/or premiere pro.

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Thanks to both of you

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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you're welcome.

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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do you have an apple m1 chipset?

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