premiere rush subscription problem

Report · Nov 18, 2022

hi

the subscription is correctly load in the app on ipad (where I've buy it) but doesnt load on macboook. why?

Report · Nov 18, 2022

on your macbook, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.htmlps://helpx.ad...)

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

Report · Nov 20, 2022

hi kglad,

thank for your answer! I had already downloaded cc (I didn't mention it because I thought it was obvious) but unfortunately it still gives me the same problem. What can I do?

Report · Nov 20, 2022

what's your macbook os/ version?

what exactly do you see in the cc app next to rush ( install, try)?

Report · Nov 20, 2022

next to rush i see "install" and and cc tells me that R is update.

My os monterey 12.1, MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

Report · Nov 20, 2022

one screen

Report · Nov 20, 2022

next to rush you see install

you click install

a message appears that rush is up-to-date

if all that is correct,

restart your computer.

if that fails, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials