Problème d'activation Photoshop Elements après crash ordinateur (innacessible)

[Logantt]

Bonjour,

Suite à un changement d'ordinateur (mon autre ordinateur a crashé et il est innacessible), j'ai voulu réinstaller le logiciel, mais celui-ci me dit que l'activation est impossible car il est déjà installé sur un autre ordinateur (sûrement celui qui a crashé mais auquel je n'ai plus accès). Sur mon compte Adobe il me dit que que je n'ai aucun appareil d'activé (!?). Comment faire pour pouvoir activer cette licence sur mon nouvel ordinateur ?...

PS : En plus je ne trouve aucun moyen de contacter une personne physique du support Adobe, ce que je trouve assez incroyable.

[kglad · Accepted solution]

you can only deactivate using a computer that has an activated install.

[Logantt]

So how to do when the computer doesn't exist anymore ?? (because of the crash here)

[John T Smith]

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message, there is no solution

[Logantt]

This is a true shame that Adobe support doesn't want to adress anymore such usual computer issue !!...  So i have to give up the licence that i paid for few months ago ???... That's a non-sense !

[kglad]

a few months old and you've installed on 2 computers, neither of which is operable?

[Logantt]

I have 2 computers at different places. The other one is operable. but I need the software on both computers.

[kglad]

understood.  but you're out of luck; you've lost one activation that can't be recovered.

[Logantt]

Once again, that's a shame that Adobe support doesn't want to adress such usual issue. A very bad way to treat their customers. Definitely incomprehensible !...

[kglad]

no argument from me.