• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
22

Problem re-installing Premiere Elements 2020

Explorer ,
Nov 11, 2023 Nov 11, 2023

Copy link to clipboard

Copied

Last week I tried to launch my Premier Elements 2020 after not using it for a couple of years and it threw up an error message and wouldn't launch.  I thought the only thing to do was to uninstall it, re-download the program and license and re-install.  However although it starts to load it gets to about third of the way through and then an Adobe error shows up 'Customhook_HD_EO.exe'.  The application appears to continue loading in the background if I don't hit 'OK' on the error message, but then when it gets to about 80% the installer freezes and then I get 'Sorry installation failed - error 183'. Not very helpful!!

I've run this successfully on the PC many times in the past but right now my paid for program will not work.  Any ideas?

I am running Windows 10 

TOPICS
Installation

Views

285

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 11, 2023 Nov 11, 2023

Copy link to clipboard

Copied

update and repair all visual c++ versions.

if that fails to allow installation, see https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.ht...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 11, 2023 Nov 11, 2023

Copy link to clipboard

Copied

Can you elaborate on that please? I don't understand what that means.

 Thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 11, 2023 Nov 11, 2023

Copy link to clipboard

Copied

LATEST

use google for help updating and repairing your visual c++ versions 

 

but maybe just updating your os will fix that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines