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Last week I tried to launch my Premier Elements 2020 after not using it for a couple of years and it threw up an error message and wouldn't launch. I thought the only thing to do was to uninstall it, re-download the program and license and re-install. However although it starts to load it gets to about third of the way through and then an Adobe error shows up 'Customhook_HD_EO.exe'. The application appears to continue loading in the background if I don't hit 'OK' on the error message, but then when it gets to about 80% the installer freezes and then I get 'Sorry installation failed - error 183'. Not very helpful!!
I've run this successfully on the PC many times in the past but right now my paid for program will not work. Any ideas?
I am running Windows 10
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update and repair all visual c++ versions.
if that fails to allow installation, see https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.ht...
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Can you elaborate on that please? I don't understand what that means.
Thanks
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use google for help updating and repairing your visual c++ versions
but maybe just updating your os will fix that.