Problem when installing on a new device

[SaBaPi]

I have a new laptop and wanted to install my Adobe Creative Suite 6. After the installation I get the message that the license cannot be activated because it is already active on another device. However, the old laptop has been completely uninstalled and there are no active devices listed in my account. How can I reactivate my license so that the activation works on the new device?

[Ben M]

Uninstalling and deactivating are not one and the same. You will need to re-install on that old laptop and follow the procedure to deactivate your license. Then you can proceed to uninstall, and then install on your new device. https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html . This is your only option as Adobe support no longer resets activation counts for pre-Creative Cloud versions as of this year. 

[kglad]

you'll need to try and re-activate on that older lap where you uninstalled.  to do that you'll need to reinstall and reactivate and that reactivation is going to be problematic because the two activations on the same (older) computer may be recognized as a different computer.

but to give it a try, you should update the older computer's os and default browser (and do not use opera as a default browser).  chrome is the best choice for a default browser.  then install, activate and hope the activation is allowed.

then comes the tough part, deactivate (by clicking help in one of the apps > deactivate or sign out).

[SaBaPi]

Tried to reactived the License on the old Hardware but its an endless loop. When i try to active it after installation he sends me the mail code and after loggin the browsers says successful logedin but the app is just starting over with you need to login. 

[SaBaPi]

Its german Translation:

Registration successful

To use and register this product under your Adobe ID, you need to sign in and use your Adobe ID to easily access your serial numbers, Adobe Creative Cloud and the Adobe.com community.

This is just ridiculous, cant believe this shithousery...

[kglad]

it's doable, but difficult.  your old computer needs to meet updated security requirements.

[SaBaPi]

Its on the newest Win 10 Version and i tried the newest Chrome and Firefox Versions both with the same result.

This is getting frustating

[kglad]

what's your default browser?

[SaBaPi]

First tried with Chrome as browser and default browser, second tried it with firefox as default and browser

[kglad]

type winver next to your start button and copy/paste here a screenshot of the winver panel that results.

[SaBaPi]

I did use another app switching to photoshop from illustrator and i was logged in. After that i did go on to press help and deactived. It showed me the product is succesfully deactivaded, thanks very much for your help. Trying to reinstall it on the new laptop and to use it there.

[kglad]

you're welcome.

[Nancy OShea]

I have a new laptop...

By @SaBaPi

=========

All the more reason to ditch the unsupported legacyware from 13 years ago.  There's no guarantee CS6 will perform as expected, much less activate on a new computer.  It's way beyond its 'replace me' date.

Creative Cloud apps work on these systems:

• Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
• MacOS 14.7 (Sonoma), 13.6.7 (Ventura), 12.7.6 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (no subscription needed, 3 year license).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

• Photoshop CC and Photoshop on iPad
• Camera Raw
• Lightroom on desktop, mobile and the web
• Lightroom Classic
• Portfolio website + hosting
• Adobe Express (free starter plan)
• Bridge
• 20 GB cloud storage (upgradable to 1 TB).
• Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

[Nancy OShea]

there are no active devices listed in my account.

By @SaBaPi

============

Right.  You need a subscription-based service (Creative Cloud Plan) to see devices listed in your account.

1.  CS6 is legacyware from 13 years ago. 
2.  At purchase, your individual license came with 2 activations. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first.
3.  Due to their advanced age, the old activation servers are not fully functional.  Activation/Deactivation may no longer be possible.

Nothing is certain with unsupported products. 😓