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piotrh8524192
piotrh8524192
Participant
March 11, 2016
Answered

Problem with activation

  • March 11, 2016
  • 2 replies
  • 232 views

Hello, please help me with activation Adobe CS6 Design Standard UPG. I have CS4 Design Standard electronic licence (adobe volume licensing) and CS6 Design Standard in box version. Previously I have had this problem with the activation.

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Piotrh8524192,

    I reviewed your Adobe ID( email address) you have utilized to post here, as you have mentioned that you had a similar issue earlier.

    Since the CS 4 is a volume license and CS 6 is a single license you'll have to get the unlocking done to activate the product, i found a case on your account with us where the same process was used to help you activate your product earlier as well.

    For Unlocking you'll have to contact our Chat support team, click here : Contact Customer Care

    **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the product ) before accessing the link above**

    Select the exact options shown below in the screen shot to get support options:

    Let us know if this helps.

    2 replies

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    March 14, 2016

    Hi Piotrh8524192,

    I reviewed your Adobe ID( email address) you have utilized to post here, as you have mentioned that you had a similar issue earlier.

    Since the CS 4 is a volume license and CS 6 is a single license you'll have to get the unlocking done to activate the product, i found a case on your account with us where the same process was used to help you activate your product earlier as well.

    For Unlocking you'll have to contact our Chat support team, click here : Contact Customer Care

    **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the product ) before accessing the link above**

    Select the exact options shown below in the screen shot to get support options:

    Let us know if this helps.

    Tanusree
    Community Manager
    TanusreeCommunity Manager
    Community Manager
    March 11, 2016

    Hi piotrh8524192,

    You can follow the thread https://forums.adobe.com/thread/1005256?tstart=0

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    Let us  know if this works!

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