Problem with Audition CC (2014) with abnormal text display

Report · Apr 05, 2015

Hi all,

Environment:

- MacOS 10.10.2

- Audition CC (2014) - I cant read what version of CC(2014). It should the latest one.

I am a user of Adobe CC, when i install the Audition CC 2014 in my MacBookPro with MacOS 10.10.2.

I encounter the following problem only with my Audition CC 2014. Other Adobe CC software are installed and worked as normal (such as Photoshop / Premiere Pro/ Dreamweaver ...)

The abnormal text display of Audition CC 2014 is as following screen capture. All text in workspace become some "symbols".

I tried change my Language setting in my MacOS, both before installation and after installation.

I also tried change the App Language in Adobe Creative Cloud, uninstall the Audition CC and reinstall the correct Language one which matched with my OS.

However, the Audition CC 2014

I am using English in MacOS, and US(international) in Adobe Creative Cloud.

I'd be interested if anyone could help on this problem.

Thanks,

Herbert

Report · Apr 11, 2015

Some missing system font that Audition uses?

Report · Apr 11, 2015

All adobe product should use same font in English? Since Photoshop / Premiere Pro / After Effects all display normal in my Mac.

Report · Apr 12, 2015

‌can you post Audition's Log File (in your audition prefs folder)

Report · Apr 13, 2015

Charles,

Here is my Audition's Log File in my audition prefs ( logs/Audition Log.txt)

Log file created: Tue Apr 14 00:09:34 2015

-------------------------------------------

Ticks = 0      <140735181529856> <AuLog.Startup> <5> Application: Audition

Ticks = 1      <140735181529856> <AuLog.Startup> <5> Version 7.2.0

Ticks = 1      <140735181529856> <AuLog.Startup> <5> Build: 52

Ticks = 4      <140735181529856> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 4      <140735181529856> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 4      <140735181529856> <AuLog.Startup> <5> Initializing AuDSP

Ticks = 5      <140735181529856> <AuLog.Startup> <5> Initializing AuMediaCoreSupport

Ticks = 7      <140735181529856> <MediaCoreInitializer> <5> Initializing PRM

Ticks = 8      <140735181529856> <ASLFoundationInitializer> <5> Initializing ASLFoundation

Ticks = 9      <140735181529856> <RegistrationServerInitializer> <5> Initializing RegistrationServer

Ticks = 10      <140735181529856> <BackendInitializer> <5> Initializing Backend

Ticks = 18      <140735181529856> <MediaLayerInitializer> <5> Initializing UsageLogger

Ticks = 18      <140735181529856> <MediaLayerInitializer> <5> Initializing SweetPeaSupport

Ticks = 18      <140735181529856> <MediaLayerInitializer> <5> Initializing ImporterHost

Ticks = 19      <140735181529856> <MediaLayerInitializer> <5> Initializing VideoRenderer

Ticks = 20      <140735181529856> <MediaLayerInitializer> <5> Initializing PluginSupport

Ticks = 102      <140735181529856> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 105      <140735181529856> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 106      <140735181529856> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 106      <140735181529856> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 106      <140735181529856> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 106      <140735181529856> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 106      <140735181529856> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 108      <140735181529856> <AuLog.Startup> <5> Initializing XMP System

Ticks = 108      <140735181529856> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 109      <140735181529856> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAiff

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioApe

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAT

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioDolby

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioLSF

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp2

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp3

Ticks = 109      <140735181529856> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioWav

Ticks = 109      <140735181529856> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 110      <140735181529856> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 111      <140735181529856> <AuLog.Plug-in> <5> Skipping Session plug-in: FinalCutXML

Ticks = 111      <140735181529856> <AuLog.Plug-in> <5> Skipping Session plug-in: LegacyXML

Ticks = 111      <140735181529856> <AuLog.Plug-in> <5> Skipping Session plug-in: OmfSession

Ticks = 111      <140735181529856> <AuLog.Plug-in> <5> Skipping Session plug-in: PremiereProInterchange

Ticks = 111      <140735181529856> <AuLog.Plug-in> <5> Skipping Session plug-in: SesxNative

Ticks = 111      <140735181529856> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 111      <140735181529856> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 111      <140735181529856> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 113      <140735181529856> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 113      <140735181529856> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 113      <140735181529856> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 113      <140735181529856> <AuLog.Startup> <5> Initializing AuUI

Ticks = 114      <140735181529856> <AuLog.Startup> <5> Setting up temp directories

Ticks = 116      <140735181529856> <AuLog.Startup> <5> AuUI initialization sequence complete.

Ticks = 124      <140735181529856> <AuLog.DisplaySurface> <5>     Initialize DS

Ticks = 124      <140735181529856> <AuLog.DisplaySurface> <5>     DS Initialize succeeded

Ticks = 124      <140735181529856> <AuLog.DisplaySurface> <5> Video Panel is using the Display Surface

Ticks = 144      <140735181529856> <AuLog.Startup> <5> Initializing AuScripting

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> AuUI termination sequence started...

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Writing to Crash Recovery Folder: /Users/herbertman/Library/Preferences/Adobe/Audition/7.0/cf223761-ab29-40b3-9fdf-a545ca154c1e

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating AuScripting

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating AuUI

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating AuApplication

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> AuApplication termination sequence started...

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating dva unit test and console

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating Direct File Playback

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating AMIO Host

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating Session Host

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating Audio Device

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating XMP System

Ticks = 291      <140735181529856> <AuLog.Shutdown> <5> Terminating Application Settings

Ticks = 292      <140735181529856> <AuLog.Shutdown> <5> Terminating XML Loader

Ticks = 292      <140735181529856> <AuLog.Shutdown> <5> Terminating Favorites Manager

Ticks = 292      <140735181529856> <AuLog.Shutdown> <5> Terminating Preset Manager

Ticks = 293      <140735181529856> <AuLog.Shutdown> <5> Terminating Clipboard Manager

Ticks = 293      <140735181529856> <AuLog.Shutdown> <5> AuApplication termination sequence complete.

Ticks = 293      <140735181529856> <AuLog.Shutdown> <5> Terminating AsyncQueueManager

Ticks = 293      <140735181529856> <AuLog.Shutdown> <5> Terminating AuBackEnd

Ticks = 318      <140735181529856> <AuLog.Shutdown> <5> Terminating AuDSP

Ticks = 318      <140735181529856> <AuLog.Shutdown> <5> Terminating AuMediaCoreSupport

Ticks = 318      <140735181529856> <MediaLayerInitializer> <5> Terminating PluginSupport

Ticks = 318      <140735181529856> <MediaLayerInitializer> <5> Terminating VideoRenderer

Ticks = 318      <140735181529856> <MediaLayerInitializer> <5> Terminating ImporterHost

Ticks = 318      <140735181529856> <MediaLayerInitializer> <5> Terminating SweetPeaSupport

Ticks = 318      <140735181529856> <MediaLayerInitializer> <5> Terminating UsageLogger

Ticks = 318      <140735181529856> <BackendInitializer> <5> Terminating Backend

Ticks = 318      <140735181529856> <ASLFoundationInitializer> <5> Terminating ASLFoundation

Ticks = 318      <140735181529856> <AuLog.Shutdown> <5> Terminating Crash Recovery

Ticks = 318      <140735181529856> <AuLog.Shutdown> <5> AuUI termination sequence complete.

-------------------------------------------

Log file closed: Tue Apr 14 00:09:40 2015

Report · Apr 17, 2015

Thanks herbertman.

So far, this looks to be corrupted font metrics, and the glyph substitutions look to be consistent. This is the first time I've seen this with Audition, so bear with me as we try to troubleshoot this.

There are several folders we use to interact with fonts. Can you please try the following:

Please delete the following folders:
1. /Users/[userName]/Library/Caches/Adobe/Audition/7.0/TypeSupport/AdobeFnt_OSFonts.lst
2. /Users/[userName]/Library/Caches/Adobe/Audition/7.0/TypeSupport/AdobeFnt_CommonFonts.lst
3. /Users/[userName]/Library/Caches/Adobe/Audition/7.0//TypeSupport/AdobeFnt_CMaps.lst
  1. (it should actually be safe to clean out anything in /Users/[userName]/Library/Caches/Adobe/Audition/)
4. /Users/[userName]/Library/Caches/Adobe/TypeSupport
Uninstall Audition
Ensure that the application is completely removed from your Applications folder
Reinstall Audition

Also if you have it, can you post the following file:

/Users/[userName]/Library/Logs/Adobe/ct_messages.log

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Problem with Audition CC (2014) with abnormal text display