Problem with payment

[Mardon91]

Hello,

I use a rechargable credit card for the payment of creative cloud. This mouth i could't pay with that credit card even if I have the enough money to pay. I Tried more time and recharged more time, while the system payment removed 1 € for all the payment attempts and it did't regive me those euro back. I changed the credit card and the payment was successfull, but the system removed me 12,19€ (the cost of my creative cloud) + 1€. Why? I can't contact directly the assistant service in my country, so please answer me here.

[Ned Murphy]

Asking here is not asking Adobe - these are user to user forums.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[Mardon91]

I've made everything you said. Nothing. I tried Edge, the same problem, It even says: "We're experiencing problems with chats originating from Chrome 60.x and are working to fix it. To chat with us, please use a different version of Chrome or a different browser." But I was using Edge. This Custmer support has too problems. It's unacceptable for a company like Adobe. It's from one week that I'm tring everything to contact them. What can i do?

[Sheena Kaul]

Hi Marco,

I apologize for the troubles you faced in reaching the support.

Please see the private message from me and I will get you in touch with the support for your issue.

Regards,

Sheena

[V_F_]

Hey there,

You never got your euro back because in fact Adobe never took it away, it is a retain not a withdraw, it is only to test if payment method is working.

If you do have any issue you do need to contact support

Contact Customer Care

Cheers

[Mardon91]

And so why have they been subtracted for test and they haven't been come back to the credit card in each one (1 master card and 1 visa)?

[V_F_]

The euro was never taken, they cannot give you back something they never took in the first time.

[Mardon91]

Why does my bank say the opposite one?

[V_F_]

Pretty sure Adobe did not charge you, but if you do have proof you NEED to contact support!

But, again, ONLY if you have proof!

Contact Customer Care

Cheers!

[Mardon91]

Actually I'm doing it. I just was answering to you.