problem with uninstalling CC

[Guest]

I tried to install the the trial of Dreamweaver CC.

At 99% the installation stopped and the program did not react anymore. So I shut it down.

Now Dreamweaver is not working, and the CC desktop doesn't open. I Tried all suggested solution, like reopening, rebooting and reinstalling. The first two options (reopening, rebooting) have no effect and reinstalling does not work. If I try to uninstall CC desktop, it tells me: "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud application installed on your computer that require it."

However, if I try to uninstall Dreamweaver, it launches CC desktop to do so. But CC desktop does not work, so I am not able to uninstall Dreamweaver and therefor not able to uninstall CC desktop, too.

So I am not able to use CC and on top of it, I even lost some gb, since I can't even uninstall it.

Does anyone has any suggestions for me?

[kglad]

hi,

what's your os and what did you do to try to uninstall dw?

[Guest]

I use Windows 10

To uninstall dw I entered Control Panel > Programs > Programs and Features (this is actually the directory where I am led automatically, when I right click on dw and choose "uninstall").
Then, when I choose to uninstall dw, it tries to launch cc desktop - Apps, which is not working.

[kglad · Accepted solution]

follow solution 2 here Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

and then see if you can open your cc desktop app and reinstall dw.

if you cannot open your cc app, you'll probably need to do a manual removal and then cleaning but let adobe support guide your through that process:  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Guest]

Yes, that is working.

Thank you very much.

However, when I try to reinstall dw it stops again at 99%, but that is another topic I guess.

[kglad]

you're welcome, and contact adobe support.