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Problema para iniciar sesión en Adobe Creative Cloud

New Here ,
Dec 13, 2023 Dec 13, 2023

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Buenas! Bajé Adobe Creative Cloud a mi macbook pero cuando comienza a instalar de pronto me sale un cartel que dice "Tu sesión se cerró. Volvé a inicar sesión para seguir usando las apps". El tema es que cuando doy clic a iniciar recarga y no pasa nada. Intenté eliminando la app VARIAS veces y no puedo solucionarlo. También intenté teniendo la sesión abierta en chrome y safari pero tampoco. Ya leí todos los manuales y videos en YT y nada. Alguien que le haya pasado?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Dec 13, 2023 Dec 13, 2023

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if w

...

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Lo logré! La magia estaba acá: clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

Había descargado el desisntalador, reiniciado la notebook y todo pero no servía. Cuando usé ese limpiador se solucionó. Mil gracias!

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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good job, and you're welcome!

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