Probleme bei der erneuten Aktivierung von Adobe Creative Suite 5.5 trotz Deaktivierung

[reinhold_3098]

Hallo liebe Community

Ich habe folgendes Problem. Wir haben eine ältere Version von der Creative Suite auf 2 PCs installiert. (Win 10) Dazu waren auch noch Zusatzprogramme in Acrobat wie PitStop und joUp installiert. Alles lief ohne Probleme.

Bei einer erneuten Installation auf einem anderen PC (Win 10) wurde leider keine der beiden vorigen Installation deaktiviert.

Nach dem dieser Fehler festgestellt wurde, da bei der nun 3. Installation die Fehlermeldung kam die beiden anderen Installationen zu deaktivieren, haben wir dies auch gemacht. Jedoch ließ sich nun keine der 3 Installationen mehr aktivieren. Da haben wir auf dem neuen PC das komplette Programm wieder deinstalliert. Leider brachte dies auch nicht das erhoffte Ergebnis, dass die bisherigen Installationen sich wieder aktivieren haben lassen. Kann hier jemand hierbei bitte helfen, dass ich die bisherigen Installationen wieder zum laufen bekomme? Im Voraus besten Dank und viele Grüße

Reinhold

[John T Smith]

That version is no longer supported and nobody, not even Adobe support, may offer any help

If the DE-activation did not work properly there is no way to activate again

[kglad]

activation/deactivation isn't related to install/uninstall.

that said, you should be able to reactivate on a computer that was not deactivated 

[reinhold_3098]

I made the experience that all of a sudden the former CS 5.5 Installations didn't work anymore. The bad thing is that thoug deinstalled on the 3. PC (Win 10) the programm can't be activated again. That sounds that a licensing server from Adobe doesn't work well. 

[kglad]

what problem do you see when trying to re-activate on an old computer that had an activation?

[reinhold_3098]

i got the message as described before, there are no other screen like this.

[kglad]

either there's a problem with my understanding the word "zeitbeschraenkung" or you have a enterprise version of cs5.5.

from where did you purchase that cs5.5 and in what year did you purchase it?

[reinhold_3098]

We bought the Creative  Suite 5.5 Design premium in 2011, and it was used on two PCs (Win10). It worked fine till now. I then wanted to swich the installation on a third PC (Win10) and then the licencing problem began. Unfortunatelly I didn't deactivate before installation on the 3. PC. Then the message popped up and I then deactivated both former installations. But the program didn't accept the activation on the 3. PC. Then I deinstalled the installation on the 3. PC  in hope to get the initially running PC installation reactivated. But this wasn't possible due to the  presumed "time limit" of the process?  So I am a bit nervous now.

The third instae  

[kglad]

from whom did you purchase?

[reinhold_3098]

I can't find the original bill, cause it is after 10 years not available anymore. But it is a correct licence delivered in a box. Purchased from a  adobe software dealer, first registered in Dec. 12th 2012. It is originally a student and teacher version, of my daughter in our company. All registration worked fine till the 3. installation process was started.

[kglad]

from my understanding of german, the license expired because of a time limit.  

[reinhold_3098]

But how an a complete licence not working anymore. I did deactivate the licences within the mentioned time of max. 2 days. The installation on the third PC was made and the programm start is completely frozen with the pop up window mentioning licencing problems. 

[kglad]

it would have continued working had you not deactivated it.  now, you can't activate because an installation time limit expired.

[reinhold_3098]

Is there any solution to this reactivating problem.

A special set back or any other help?

[kglad]

the only work-around i know of is not easy and is time-consuming.

[reinhold_3098]

time consuming, what does it mean?
Could you help?

[kglad]

you would have to invest significant effort/time.

[reinhold_3098]

Hi I'm back. What time and effort is it in hours and how can the problem be solved?

[kglad]

send me a private message here.

[Nancy OShea]

Do you still have a Windows XP computer that can support 14-year-old CS5.5?  Probably not.  🤔

MODERN OPTIONS:
==============
FREE Acrobat Reader
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Paid Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Creative Cloud Annual Photography plan. 
https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single Apps for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

[reinhold_3098]

We run all Win 10 PCs and the programm was working without any problem. I need the installation to be reactivated because there are some Plugins working with acrobat and Photoshop. Is there a possibility to get the CS 5.5 to work again?

Actually I can't activate anything at all. The first window that pops up is the problem of activation as i mentioned before. The further processes are all impossible.