Problems activating CC on a second computer

[Dazzling_Lionheart5EE4]

Hello,

I've searched for an answer in Adobe forums and also over internet about my problem but I can't find any answer.

I have an Adobe plan with all apps and everything runs perfectly but I wanted to add a new computer to my account because in my plan I have 2 computers activations and it seems to be impossible to add another computer because the same one is already activated twice.

 Now I don't know what to desactivate because all apps are running in 64bits but the Creative Cloud launcher is running 32bits.

 Of course my OS is 64bits

Which one do I have to desactivate without losing any project save, app or the launcher?

Thank you for your answers.

[Guest]

Hi

Have you tried installing Creative cloud app on the other PC and installing the apps, mine looks similar to your's and it looks like you only have 1 device active, not sure why it shows like that

[Dazzling_Lionheart5EE4]

Hi,

Yes I tried it on the new computer with my Adobe account but the apps are only in 7 days trial because 2 computers are already active...

I really want to switch between my pc and laptop anytime I want 😞

[Guest]

Your screenshot only shows one device as been active, this is from my account and as you can see I have 2 devices active

[Dazzling_Lionheart5EE4]

Thank you for your fast answer.

So a single computer is listed twice. I understand.

But how to allow a second one please?

When I installed Adobe Creative Cloud in my second computer, it says I have already connected 2 computers but as you can see, there's only one.

[Guest]

Try deactivating the 2 that's shown as active, does your Laptop have the same name as your desktop by any chance, not sure that would makes any difference but worth checking

[Dazzling_Lionheart5EE4]

I haven't try deactivating the computer already registered because I'm working on a Premiere set and I'm afraid of loosing everything.

I've seen something strange, on my pc I have Premiere Pro CC 2019 and it's activated. But on my laptop, using the same account, Adobe Creative Cloud app installed Premiere Pro CC 2018 trial version.

I don't know if this information is usefull or not.

Thank you for helping me.

[Guest]

Does the Laptop meet the minimum system requirements for Premiere Pro CC 2019

https://helpx.adobe.com/ie/premiere-pro/system-requirements.html

Also check out these

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...

[Dazzling_Lionheart5EE4 · Accepted solution]

Hi,

I finally found the solution of my problem.

I fixed a key inside my hosts files with a patch and it solved everything

Thank you for your help.

[nbsoloflash]

Hi, I am having the same issue with my computer being listed 2 times for the same activation. How did you solve this problem? Any help is appreciated.