Problems installing creative cloud

[AvcorpDesign]

Getting this while trying to isntall creative cloud desktop:

[Jeffrey_A_Wright · Accepted solution]

AvcorpDesign the A12E5 error indicates an unknown error occurred during the download process.  Please try the steps listed in the Download products and updates section of Troubleshoot download and install issues - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Download%20produ....

[Adept_happiness157F]

I'm also having this or a similar problem when trying to update my creative cloud.  The installer repeatedly gives this message:

We've encountered the following issues:

Please connect to the internet, then try again

Of course, I have an internet connection and I have verified that there is no firewall blocking access.  I didn't find the link above very helpful.

I would appreciate additional help if possible.

Thanks,

Jennifer

[Jeffrey_A_Wright]

Jennifer since you are not experiencing the same difficulty as the original poster I would encourage you to create a new discussion in the Creative Cloud Download & Install forum.  Please post the specifics of the error you are receiving, the operating system you are using, and the steps you have performed so far.

[Adept_happiness157F]

Hi Jeff,

Yes, okay I will repost in a different forum.  Thanks.

Jennifer