Programs crashing

[JanJan22]

Photoshop and InDesign (CC19) crash after opening a file from a cd. I've moved the file to hard drive, but still crashes. It happens with other files, also. Windows 10

[John Waller]

For the Photoshop issue: suggest you post in the Photoshop forum including:

• the exact version of CC 2019 that you are running. There are have been a couple of dot releases recently: 20.0, 20.0.1, 20.0.2 and 20.0.3.
• The exact version of Windows 10 you are running. Version 1809 is current.
  https://pureinfotech.com/how-determine-version-windows-10-running-pc/
• Screenshot of the error message when the software crashes

[JanJan22 · Accepted solution]

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

[russellm41624061]

"After speaking to an Adobe tech person, it appeared to be a Microsoft problem."

No. It's an Adobe problem.

[Abambo]

russellm41624061  wrote

No. It's an Adobe problem.

I can't see that Adobe could be responsible if updating device drivers help solving the problem?