Programs failing to open - 2021

[Sari-Anna5FEA]

Hi all,

Lately, I've been getting a few issues with opening up a few of Adobe's programs through the creative cloud, and I'm wondering if anyone knows how to fix it. I tried uninstalling both the programs' individual and all of the creative cloud, but nothing has changed. It all happened ever since these programs updated: Illustrator, Lightroom, Photoshop Camera Raw, Animate, and one other (I can't remember which one, but I think it was Acrobat DC.) Ever since they were updated, I haven't had any issues with those products, but when I try to open up the other programs within the cloud, nothing pops up, not even an error code. (the programs being: Premiere Pro, After Effects, Audition, there may be others in the same boat, but these were dominant programs I used.) However, when I try to open up a program through my desktop that was made into a shortcut, the error code pops up: 0xc000007b. I looked into it, and I've seen nothing but installers for windows 8 to vista in order to fix the issue, and for windows 10 (which is what I have), it said there shouldn't be any issue regarding this code.
I have been looking in every nook and cranny to find a solution, but I keep on running into dead ends. I used the creative cloudcleanup.exe, reinstalled, uninstalled, tried older versions. I shouldn't have any issues running it because my computer has previously ran the programs (premiere pro, After effects, animate, etc.) with ease. At this point, the only thing I can think of is that adobe needs get some of these programs updated or something because I don't know what else to do.

What do you all think? Any suggestions?

[kglad]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Sari-Anna5FEA]

I followed every option provided ideally and tried different ways—audition, Premiere Pro, and After Effects still don't work but everything else does.

[Govardhan.V]

For testing purpose , create a new Additional Adminsitrator account and login to same and try to launch and check if issue remains same or the app launch fine over there.

[Sari-Anna5FEA]

It didn't work on a new admin user, but I did try it on a separate computer (my brothers), and it worked fine.

This was all done on desktops (if that makes a difference).

[kglad]

and what version of win 10?

[Sari-Anna5FEA]

Edition Windows 10 Home
Version 21H1
Installed on ‎3/‎15/‎2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

And here's the device specifications too:
Processor AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G 3.50 GHz
Installed RAM 12.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

[kglad]

if you repaired and updated all your viz c++ programs, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Sari-Anna5FEA]

Alright then, thank you for your time.

[kglad]

you're welcome.

[Nancy OShea]

Perhaps not the answer you're looking for but I ALWAYS launch apps directly from my operating system's Start Menu or desktop icons.  You don't really need CC Desktop App except to download/install and update.   90% of the time, my CC Desktop App is closed with Ctrl+W.  Out of sight, out of mind.

[jjt46919968]

I had the same issues and the solution is basically to nuke your computer, remove everything and reinstall.  Another pain in the ass update by Adobe.