Prompted to "please sign in again to continue using adobe apps" when launching the desktop app

New Here ,
Jul 29, 2022 Jul 29, 2022

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Everytime I go to launch the creative cloud desktop app on my mac, I am prompted to "please sign in again to continue using adobe apps". When I click "sign in" which is the only thing clickable on the screen, it just disappears for a second and then asks the same prompt. No solutions that I have tried have helped and I have even tried deleting EVERY adobe item on my mac and reinstalling the app fresh. But it still does it.

 

Here is the other thing, I was originally using my Highschool email account with adobe because it included the suite of products for free. Well now the google account is disabled because I graduated and they just recently disabled the account. SO I created a new adobe account with my apple email and thats leads to now where I cannot get to the creative cloud app. 

 

 

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correct answers 1 Correct answer

Adobe Community Professional , Jul 29, 2022 Jul 29, 2022

First, but sure ALL of your previous subscription is removed

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Second, buy your own subscription to replace the expired free one https://creative.adobe.com/plans

 

Third, When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-ac

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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First, but sure ALL of your previous subscription is removed

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Second, buy your own subscription to replace the expired free one https://creative.adobe.com/plans

 

Third, When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Update- I downloaded the adobe cleaner tool and cleaned up everything available and then redownloaded the CC app. When I launched, it worked perfectly and I was signed into my new account perfectly fine, thanks for your time

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