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PS CS6 having major issues

New Here ,
Oct 15, 2013 Oct 15, 2013

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Is there somewhere I can download Photoshop CS6 for Mac to reinstall. Creative Cloud not working, can't download CC and all my Adobe products buggered since being with Support for 5 days ... Desperately need help.

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Creative Cloud

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Adobe Employee ,
Oct 15, 2013 Oct 15, 2013

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Hi Marco,

You can try downloading Photoshop CS6 from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html

But make sure you follow the important steps mentioned on the page before initiating the download.

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New Here ,
Oct 15, 2013 Oct 15, 2013

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Downloaded and installing ... CS6 and CC ... let's see if this fixes all the issues I've been having. If it does I could have been pointed here a week ago.

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New Here ,
Oct 15, 2013 Oct 15, 2013

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I followed ALL of Tech Supports instructions:

  • Use Adobe CC Cleaner on CC Installer and AAM
  • Rename OOBE
  • Run Disk Utility>Repair Permissions
  • Remove Files of various sorts.

Now I do an install of CS6 and this is the Error Code I receive ........???!

Exit Code: 15

Please see specific errors below for troubleshooting. For example,  ERROR: DW051 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 9 error(s)

ERROR: DW051: Dependency of session payload {3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1} Photoshop Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US 13.0 has changed.

ERROR: DW051: Dependency of session payload {4482EF4A-376B-46DE-9B17-E377232328E0} CoreTech PDF Settings CS6 11.0 has changed.

ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.

ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.

ERROR: DW051: Dependency of session payload {9124DF4E-617D-486B-A970-8FA632244F24} Photoshop Adobe Photoshop CS6 Core 13.0 has changed.

ERROR: DW051: Dependency of session payload {97BA0109-F6BE-4F50-8904-C19442D7216E} CoreTech Adobe Bridge CS6 5.0 has changed.

ERROR: DW051: Dependency of session payload {B98E0DCB-1A75-4394-9813-3A114AA3891D} Standard Adobe Mini Bridge CS6 2 has changed.

ERROR: DW051: Dependency of session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Shared Technology Photoshop Camera Raw 7 7.0 has changed.

ERROR: Media DB Error : 12

-------------------------------------------------------------------------------------

These are all issues I was told to Manually "Fix" ... Thoughts? DO I need to completely remove PS CS6 and reinstall?

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New Here ,
Oct 15, 2013 Oct 15, 2013

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YAAAAAAY!!!! Everything is fixed!!!!!!

Great job MB! I won't use full names for privacy but I got a super tech, he knew what to do and had the patience to do it!

Very happy now that I can get back to work!

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