PSE installation fails with error code 183 (CustomHook_HD_PSE.exe" failed with exit code: -10737415

[HKishanPlumeHunter]

tried this several times always with the same error; windows 11 x64. Running PhotoshopElements_2023_LS30_win64.exe and get the 183 error. This is the extract from the log file:

10/12/24 22:36:51:172 | [INFO] | 10004 | HDSetup | HDPIM | DownloadManager | | HDPIM | 8852 | Package (Name: AdobePhotoshopElements21_core1 Version: 21.1.0.313) Download info - DownloadSize: 434340332, DownloadPath:'C:\Users\heman\AppData\Local\Temp\{0F25E893-4B99-49D0-B8D5-823144B2AF32}'
10/12/24 22:36:51:173 | [INFO] | 10004 | HDSetup | HDPIM | DownloadManager | | HDPIM | 8852 | Enabling Bluestreak download for PSE
10/12/24 22:36:51:173 | [INFO] | 10004 | HDSetup | HDPIM | DownloadManager | | HDPIM | 8852 | Enabling Bluestreak extraction for PSE
10/12/24 22:36:51:173 | [ERROR] | 10004 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 8852 | Path:C:\adobeTemp already exists
10/12/24 22:36:51:404 | [WARN] | 10004 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 8744 | Program "C:\Program Files\Adobe\Photoshop Elements 2023\CustomHook\CustomHook_HD_PSE.exe" failed with exit code: -1073741515
10/12/24 22:36:51:404 | [FATAL] | 10004 | HDSetup | HDPIM | InstallHelper | | HDPIM | 8744 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshopElements21_core', version:21.1.0.313
10/12/24 22:36:51:437 | [FATAL] | 10004 | HDSetup | HDPIM | InstallHelper | | HDPIM | 8744 | Error occurred in install of package (Name: AdobePhotoshopElements21_core Version: 21.1.0.313). Error code: '183'
10/12/24 22:36:51:484 | [INFO] | 10004 | HDSetup | OOBEUtils | ValidatorFactory | | OOBEUtils | 8836 | createFromType Validator type is TYPE2
10/12/24 22:36:51:536 | [INFO] | 10004 | HDSetup | HDIM | ApplicationContext | | HDIM | 19404 | Exit Code: 183
-------------------------------------- Summary --------------------------------------
- 4 fatal error(s), 12 error(s), 17 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements21Organizer_core', version:21.1.0.313
FATAL: Error occurred in install of package (Name: AdobeElements21Organizer_core Version: 21.1.0.313). Error code: '183'
FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshopElements21_core', version:21.1.0.313
FATAL: Error occurred in install of package (Name: AdobePhotoshopElements21_core Version: 21.1.0.313). Error code: '183'

[John T Smith]

This previous discussion may help

Code 183 https://community.adobe.com/t5/download-install-discussions/error-code-183-while-installing-adobe-de...

[HKishanPlumeHunter]

I tried those steps prior to posting this error message. Is there a way to install Photoshop Elements only? I noticed that the error arises in the installation of Organizer (which I don't care about)

[kglad]

contact adobe support.

[kglad]

and there's still help available from adobe support fo v 2023.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[HKishanPlumeHunter]

Unfortunately I'm not on a support plan. I tried to get support through Chat; but, if you've purchased an Adobe product and aren't on a support plan, you're SOL ....

[kglad]

adobe supports current and one immediate prior version.  you have a supported prior version.

[HKishanPlumeHunter]

... well I tried the chat option and was told I needed to be on a support plan; those without a plan have to try the luck with the "community" (this).  Perhaps there's another support avenue that I've missed? If there is, it would be helpful to have an email address or something to open a ticket .... 

[kglad]

retry support.

[HKishanPlumeHunter]

Retried it -- this is what I get from the chat bot: "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (your email address)". So much for retrying....

[kglad]

what's your os?

[HKishanPlumeHunter]

Windows 11 Home/23H2 (issue was resolved by Agent remoting into my system and installing additional libraries -- see latest thread)

[kglad]

got it, but why didn't you type "'agent" (possibly repeatedly) when tryinig to bypass the bot?

[HKishanPlumeHunter]

if you type in "agent" into the bot, you are thwarted with:

agent

To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (youremail.com).

[kglad]

ok

[HKishanPlumeHunter]

that part I already posted before -- when you type "Agent" in the Bot, it
says you're not on a supported plan:

agent

To continue with agent assistance, please sign in with an active plan. I
found no record of an active plan linked to (EMAIL REMOVED).

THIS IS A PUBLIC FORUM THAT SCAMMERS READ... Moderator

[kglad]

ok ok ok

[HKishanPlumeHunter]

Update on this issue (it is now solved):

1. The chat bot does not make it easy to get to an agent -- it tries everything possible to direct you to an online resource and only as a last resort makes the Agent option available. I've attached the back and forth required to get to an agent at the end. Outwitting the chat bot is your first challenge in getting meaningful support from Adobe.

2. The installer assumes (never a good idea) that you have all the VC++ prequisites installed on your system. It doesn't check that they exist; it assumes they exist. If they are not there, it will exit with code 183. A well engineered installer doesn't behave this way. The cryptic error messages that shed more light on the issue need to be dug out of the installation log.

3. While I had installed both the latest VC++ libraries (both x86 and x64) on my machine; it turns out PSE needs all the OLDER versions of these as well. I was referred to this link:

Latest supported Visual C++ Redistributable downloads | Microsoft Learn

Install every single library here -- some of them libraries have the exact same name (but are a different version and size) and will be downloaded with a "(1)" at the end -- these are distinct and each of these 5 or so libraries need to be installed.

Conclusion: it is customary for install packages to ship with all required libraries. If that's not going to be the case, the installer should at least check for any missing prequisities. Exit codes that map to multiple distinct errors are not meaningful.  

========chat bot example==========

how do I get support for a supported version of photoshop elements?

Hi Hemant, I'm the Adobe Virtual Assistant. How can I help you?

You need help using Photoshop Elements or troubleshooting an issue. Is that right?

Yes

No

Yes

I want to make sure I understand clearly. Which of these categories best describes your issue?

How to access Photoshop Elements support

Support via Creative Cloud

How to find Photoshop Elements version

None of these

How to access Photoshop Elements support

You might find the help you need at https://www.adobe.com/products/photoshop-elements/faq.html

Did that help?

Yes

No

No

Let's find another way to get you the help you need.

How would you like to proceed?

See more solutions

Start over

I'm done, thanks

See more solutions

Please select the best option for you.

Support via Creative Cloud

How to find Photoshop Elements version

How to get support for Elements on Catalina

None of these

None of these

How would you like to proceed?

See more solutions

Start over

I'm done, thanks

See more solutions

Please select the best option for you.

How to check Photoshop Elements requirements

How to use Photoshop Elements formats

How to access Photoshop Elements 2023

None of these

None of these

Did that help?

Yes

No

No

Let's find another way to get you the help you need. How would you like to proceed?

Chat with an agent

Start over

I'm done, thanks

Chat with an agent

[kglad]

i don't see where you type agent?

[HKishanPlumeHunter]

right at the end -- it finally gives me the option "Chat with an agent"