PSE10 Shared Technologies Failed To Install

[Blair_Wardle]

I recently purchased a combination Photoshop Elements 10 / Photoshop Premiere 10.  I installed Premiere just fine, but I cannot install Elements.  Everytime I attempt an installation it will eventually "roll back" the installation because it says the "Shared Technologies" failed to install.  I have tried every solution I could find in the forums and online.  Nothing is working.  Do I need to return this and get my money back?  Or is there a solution.

Thanks,

Blair

[Preran]

I am not sure if you checked this link, but let me know if you gave it a shot. http://kb2.adobe.com/cps/858/cpsid_85843.html#main_Error__Below_mentioned_applications_have_failed_t...

If you did and it did not work, I'll ask a customer support person to get in touch with you.

[Blair_Wardle]

I found that page and I did try that. No luck. It did not work. Any

other suggestions?

Thanks,

Blair Wardle

[Blair_Wardle]

I found that page and I did try that. No luck. It did not work. Any

other suggestions?

Thanks,

Blair Wardle

[Preran]

Hi Blair,

I have asked customer support to respond to your query. If you don’t hear from us within the next 24 hours, do let us know.

Thanks,

Preran

[Blair_Wardle]

Preran --

I still have not heard from anyone. Do you know when I can expect to be

contacted?

Thanks,

Blair

[Preran]

Blair,

My bad. I had forgotten to provide customer support with a link to the forum thread. I have provided them with that info now.

Thanks,

Preran

[Blair_Wardle]

Preran --

I'm still waiting on a response from Adobe to instruct me how to install my

recently-purchased copy of Photoshop Elements 10. I would like to get it

installed soon. Otherwise I won't be able to return it.

Any assistance would be appreciated.

Thanks,

Blair Wardle

[Preran]

Sorry for the delayed response, Blair. I have reminded the customer support personnel. Will follow up with them.

[Brett N · Accepted solution]

Hello Blair,

  A rollback is a generic failure of the installation to complete, the program is uninstalled to protect the ingerity of the system. There are a number of possible causes for a rollback. Check out this document for steps to follow: http://kb2.adobe.com/cps/894/cpsid_89403.html

  This document doesn't cover all of the steps for fixing rollbacks, just the most common. If you don't get this resolved with the documented steps, we can get into the more complex steps next.

[Guest]

I was having the same problem after formatting my hard disk and reinstalling the OS (Windows XP Professional).  The install waould go along until the Shared Technologies and then Back Out.  After I reapplied the SP2 update, the install finished correctly.

Check the Update level of your OS.

Good Luck.