Purchase cancellation

[chong_huik49830139]

I purchased illustrator twice unintentionally Due to the first installation failed. The second installation work but it crashed my laptop. It is still within 14 days. How do I cancel and get my refund? I went to Manage Plan but cannot find any Cancel option. I contacted support via chat but there is no reply.

[Monika Gause]

I have alerted staff to respond to you.

[Rajashree Bhattacharya]

HI,

I have asked the concerned team to follow up.

Regards

Rajashree

[Kanikas]

Hi Chong,

Please see your private message.

Regards

Kanika