purchased adobe photoshop and now being asked to pay monthly ? why ?

[catherinem85079710]

can I please speak to someone who will answer my query ... as to why I need to pay £10.10 p/m for adobe photoshop when I have already purchased the "package" from Currys/PC World (Coatbridge)

[kglad]

what 'package' did you purchase?  ps cs6?

[catherinem85079710]

I have purchased the "adobe photoshop elements 15 & premiere elements 15" ON 27/07/17 ... I then registered (everything incl subscription) on 01/08/17 ... I was told by 2 Agents that I would need to do the 7 day trial then my account would activate, however, that is not the case ... It is only giving me an option to buy at £10.10p/m

[catherinem85079710]

can I ask how long it will take to come back to me with a reply?

[saads55879968]

Hey Catherinem,

I feel your pain!  I'm similarly researching the differences between the CS license vs. the cloud subscription and would love to compare notes.  Do you have a free second to chat? 

Thanks,
Saad

[kglad]

did the vendor give you serial numbers?

if so, activate your trials with the serial numbers.

if not, contact the vendor.

[catherinem85079710]

can I ask how long it will take to come back to me with a reply?

[John T Smith · Accepted solution]

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

However... Premiere/Photoshop Elements are not part of the Cloud, they activate when you enter the serial number you received as part of the purchase

WITHOUT posting a serial number in an open forum, do you have a number that is 6 groups of 4 numbers?

If your activation worked properly when you entered your serial number, you will not do anything with a Cloud subscription