• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

PxHlp driver issue

New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

I am having issues caused by the PxHlp20 driver installed with CS6.

Anyone know which program within the collevtion uses that driver?

 

Thanks,

Doug

TOPICS
Installation

Views

221

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

what makes you think that was installed by adobe's cs6?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

During installation the complete CS6 i get a warning for a driver conflict error.

The driver is not there before the install nd is after.

Prior to install the external CD Drive works fine. After install it no longer works and PxHlp20 is the listed conflict.

 

i can install Dreamweaver without issue, so the driver is not a part of every CS6 program.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

from where did you get the install file? yea 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

I have orignal disc from Adobe

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

did you purchase from adobe.com?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Yes, several years ago

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

there's no legitimate pxhlp20.dll file.  can you recheck the file name and extension?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Smacking head, 

letters and numbers getting jumbled in my head. 

See attached, hopefully that helps.

PxHlpa64 and PxHelp20 were both shown in Device Manager under the driver tab.

sorry for confusion. i have reset my computer several times trying to find out what changes were happening

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

i don't know what either of those screenshots show.  some rovi driver is shown in one screenshot.  the 2nd screenshot looks like something related to an io device.

 

do you think rovi is related to adobe?  do you think that io driver is related to adobe?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

The first screenshot is the file that is installed during the CS6 install.

The second shot is the device that is no longer functioning after the CS6 install

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

i see nothing related to adobe.  if you can block it, do so.

 

if you cannot, use a reliable installation file  from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

 

https://www.file.net/process/pxhlpa64.sys.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

It seems to be Adobe as it only turns up during/after the install. Unfortunately once it is there it is either reg edit or reset the computer to out of box state.

Thanks for your help

Get Outlook for iOS<>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

reset your computer to clear it (and everything else from your install file). then use the prodesigntools install file.

 

i'm interested in seeing if that same problematic file is present.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Forgot to mention, i am installing on Windows 11

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

>installing on Windows 11

 

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

John,

So far i have not had issues running the programs, at least not the ones i have attempted to use.  The driver is causing issues with the external DVD drive, i.e. it not longer operantional. i have tried uninstaling the DVD driver and reinstall to no avail. i have also tried a different DVD drive, again it still dose not function.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Maybe System Restore to a point before the problem?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

That is my next plan. Set a restore point then try installing each program one at a time.

Get Outlook for iOS<>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

LATEST

and use the prodesigntools.com installer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I think surely your big mistake was to try to install this ancient software in Windows 11. However, it isn't clear this is an Adobe device driver. As noted, this seems more related to ROXIO software/DVD burners. Conceivably some Adobe apps install this driver to burn DVDs, but I would check your other apps installed. Certainly the driver isn't compatible with Windows 11, so if CS6 does need it, you need to stop trying to install to Windows 11. To run ancient software, keep an ancient system.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines