quiero dar de baja mi suscripción y no tengo FORMA!!!

[smart_wisdom0D45]

Adobe, no puede ser que la única forma de cancelar una suscripción sea por chat o teléfono (al que no puedo comunicarme porque estoy en Argenitina) El chat, no esta disponible nunca!! estoy bastante enojada y con mas ganas de darme de baja.

Es increíble que en el 2018 pongan tantas trabas para dar de baja un servicio.

[kglad]

Manage your Creative Cloud membership

[josefina25834713d38s]

YO ME DI DE BAJA HACE MÁS DE SEIS MESES Y SIGO PAGANDO. ¿QUÉ PASA?

[kglad]

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

[gladysm69207615]

Yo tambien quiero dar de baja y no puedo.nos hace dar mil vueltas y siempre terminas en el mismo lugar es imposible dar de baja.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Etzenover Lizcano]

Me pasa igual, llevo meses tratando de darme de baja y eliminar mi suscripcion y es imposible,son unos picaros. No se como cancelar esa mierda y lo peor es que nunca dan razón de nada. 

[kglad]

@Etzenover Lizcano 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi Etzenover Lizcano, 

We're sorry for the inconvenience. Please follow the steps shared above for help to cancel the susbcription. 

Thanks 
^KS

[marcos_5412]

Baja adobe ilustrador

[Kanikas]

Hi marcos_5412,

Kindly help us understand more about your query?

^KS

[azagra_intervencion]

Te quejas en 2018, y te confirmo que en 2025, sigue igual.  De verguenza.

[kglad]

@azagra_intervencion 

there are problems on adobe's end -https://status.adobe.com/

retry in a few hours.

[Nancy OShea]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html