"Creative Cloud is needed. However it is missing or damaged...."

[matthewb12384584]

I have been through the forums and done everything that everyone said. Already been through the steps listed here 'Creative Cloud is missing or damaged' . Nothing is working and still getting the error every time. I am running Windows 7.

I am getting really annoyed, I shouldn't have to do all this.

[Govardhan.V]

When exactly are you getting this error ?

If its InDesign / InCopy , you may refer below link :

Error while installing serialized package of InDesign and InCopy

For all the other CC apps ?? Let us know .

[matthewb12384584]

No it's just for the creative cloud app.

[Jeffrey_A_Wright]

Matthewb12384584 I am sorry that the current installation of Adobe Creative Cloud desktop application has become damaged.  For details on how to resolve this error see Error: "Adobe Creative Cloud is needed to resolve this problem" ​. 

If you have any questions regarding the steps in the document please update this discussion.

[matthewb12384584]

I've done all these steps multiple times, including removing or renaming files, using the ACC cleaner tool, disabling UAC, even tried using hidden administrator account. Nothing is working. I was able to install on my laptop, but would really like it on my desktop as well. Never had this much trouble installing a program....

[Govardhan.V · Accepted solution]

ok , try with below steps and check :

Log on to Hidden Admin account again.

Disable Firewall Temporarily. [ Optional ]

Uninstall CC Desktop app :

Uninstall the Adobe Creative Cloud desktop application

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

"" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it shud launch Creative Cloud app.

[Himanshu_Gupta1]

Hi matthewb12384584,

Please refer to this link for the correct steps to be performed in your machine, Adobe application manager missing or damaged Problem Student Editon of Creative Cloud

Kindly let us know if this helps or if any further assistance is required. Thanks!

Regards

Himanshu Gupta

[Sheena Kaul]

Moving to Creative Cloud Download & Install​