"unknown software exception (0x40000015)" on CC update. What happened?

[petermclennan]

I have no idea when in the update process it failed. An information window was on the screen when I returned to the computer.

It gives an exception number (0x40000015) and a location: 0x001e54a0.

And an "OK" button to terminate the application.

How can I determine what happened?  What programs are affected?

thanks for any help

Peter

[Romsinha-9KMEUt]

Hi petermclennan,

Please restart your machine and try updating again. If still the same error then kindly uninstall and reinstall CC desktop. Refer the article: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.

Additionally refer the thread: Unknown software exception 0x40000015 Solved - Windows 7 Help Forums.

Regards,

Romit Sinha