• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"validating software license" loop issue - HELP!

Community Beginner ,
Feb 11, 2017 Feb 11, 2017

Copy link to clipboard

Copied

Today i went to open Photoshop under my Creative Cloud license and am experiencing the "validating software license" continuous loop where it opens and closes and does nothing, eventually i have to shut it down.

So i am unable to access photoshop even though the subscription is valid and up to date.

There's another article about it here "validating software license" loop  which eventually suggests contacting support, who are not open at weekends, so that doesn't help me today and I have a deadline to meet on Monday with some artwork.

Does anyone know why this is happening or a possible solution?

adobe-photoshop-licensing.jpg

TOPICS
Creative Cloud

Views

4.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 11, 2017 Feb 11, 2017

1. follow  solutions 1 and 2 here,Creative Cloud signs me out or asks me to sign in repeatedly

2. while you've still quit the cc app

    a. Rename Slcache and Slstore*

    b Rename opm.db File** 

3. restart your cc desktop app and retry signing in

*

Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old   

Navigate to C:\Program Files (x86)\Common Files\Adobe\ and rename Slcache to Slcache.old    2.  Now Following Adobe Creative Cloud sign-in errors  Re

...

Votes

Translate

Translate
Community Expert ,
Feb 11, 2017 Feb 11, 2017

Copy link to clipboard

Copied

1. follow  solutions 1 and 2 here,Creative Cloud signs me out or asks me to sign in repeatedly

2. while you've still quit the cc app

    a. Rename Slcache and Slstore*

    b Rename opm.db File** 

3. restart your cc desktop app and retry signing in

*

Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old   

Navigate to C:\Program Files (x86)\Common Files\Adobe\ and rename Slcache to Slcache.old    2.  Now Following Adobe Creative Cloud sign-in errors  Rename opm.db File    

**

Navigate to \Users\[username]\AppData\Local\Adobe\OOBE\opm.db  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2018 Jan 10, 2018

Copy link to clipboard

Copied

I have a mac and I'm not sure how to view hidden folders. How do I fix that?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2018 Jan 10, 2018

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2018 Jul 20, 2018

Copy link to clipboard

Copied

I'm also on a mac and I tried following the directions on that link and still cannot find what you said to navigate to?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2018 Jul 20, 2018

Copy link to clipboard

Copied

LATEST

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines