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"You've been signed out" Creative Cloud App - MAC

New Here ,
Apr 26, 2022 Apr 26, 2022

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Hey y'all,

I was wondering if anyone can help me out with this problem. 

The Creative Cloud App keeps saying "You've been signed out", and every time I click "sign in", it reloads to the same message. I used to be logged in with my school e-mail, but I recently finished the program so that would mean my school account is disabled/deleted. 

 

I have uninstalled and re-installed the app, but it continues to do the same thing. I don't know what to do. I have changed my password and did the Adobe Account Access verification. I am so frustrated lol.

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Activation , Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Apr 26, 2022 Apr 26, 2022

You MAY need to remove all traces of your old account and start over

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Also...

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

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Community Expert ,
Apr 26, 2022 Apr 26, 2022

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You MAY need to remove all traces of your old account and start over

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Also...

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Thank you so much! The cleaner tool was the only thing that finally helped. I really appreciate it! 

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Community Expert ,
Apr 27, 2022 Apr 27, 2022

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Glad my idea helped and everything is working now

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Download adobe cleaner tool and delete adobe id "something" forgot ther rest of the name. And WALA!!!!!!
it worked for me.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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 You know what never mind, it got me to the log in page and it gave me the same message as before. You have been logged out. blah blah blah. sorry.

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