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Re: Creative Cloud Desktop not working?

Community Beginner ,
Dec 26, 2013 Dec 26, 2013

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This is my problem:

AdobeCCError.png

This error appears after login.

I use the CC Cleaner Tool, but don't work after reinstall

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Adobe Employee ,
Dec 27, 2013 Dec 27, 2013

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Branching this to a separate discussion.  Anpix the translation feature does not function with images.  If you can please translate the error message to English it would be appreciated.

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Community Beginner ,
Dec 27, 2013 Dec 27, 2013

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Adobe Creative Cloud stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Close program

PS: Translated by Google Translate

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Adobe Employee ,
Dec 28, 2013 Dec 28, 2013

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Thank you Anpix.  I would recommend reviewing the installation log for the Creative Cloud desktop application.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret the installation log files.  Please feel free to post any errors you discover to this discussion thread.

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Community Beginner ,
Jan 02, 2014 Jan 02, 2014

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I had to downgrade to Windows 8, and after that the Creative Cloud worked.

The problem I faced with windows 8.1 will not let me look at the log files.

Thanks for your help!

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Adobe Employee ,
Jan 02, 2014 Jan 02, 2014

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Thanks for the update Anpix!  I am curious were you not able to extract the log files to view them when you were running Windows 8.1?

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