error 50 fix failed

[BJBBJB1]

Bani,

It is around 10 months since my last creative cloud update fiasco and that thread  appears to have split into 3 threads.  Thanks for your help last time but....here I go again.  My PrPro was a different version than audition.  I tried to update creative cloud....of course needed an update. Why does a program that just installs other programs need so many updates?

Anyway this time it downloaded, and it installed to 100% then nothing.  No update window, just my usual desktop, although install process was just using CPU cycles.  And it would not start.  I rebooted, nothing. Then a repair option came up, and I got the same error 50.  It said download a new installer directly and I did. Same error 50. I stopped when it seemed like I was going down the same hole as last year.

I cannot believe almost a year later it is doing the same thing.  Is there any new fix or do I have to go through uninstalling, reinstalling, deleting folders, files, etc?

I need to get several Pr Pro projects done so I am going to get those done first as I cannot trust my suite will work if I mess with this before then. I sur how it does not get mad and stop working since Cr Cloud can't call home to check licensing.

Any suggestions welcome.  Do not want to rant but this  installer should really by bulletproof. Have no issues with other installs on this box which is fast with plenty of storage.  Windows 10.

Suggestions for next steps appreciated.

Thanks,

BJBBJB1

[Bani Verma · Accepted solution]

(Branched out as a new thread)

Hi BJBBJB1,

I'm so sorry for the poor experience, this should not happen. I'll do my best to make it right.

As you have already tried some basic troubleshooting steps, I would recommend you to perform the steps given in 'Solution 3' of the following help document to resolve the issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

[BJBBJB1]

Bani,

Good to hear from you!

When I am done with my projects, I will try.  But I did not try step 2 on that document, the uninstall and re-install of the could app.

I just tried repair, then it had me download and try to install the new one (without uninstalling the old one).

So should I try 2 first?  It says to download the uninstaller, run it, and then try re-installing.

Thanks,
BJBBJB1

[Bani Verma]

BJBBJB1, the 'Solution 3' of the above document would help you clean uninstall the Creative Cloud desktop app and then reinstall, so please try those steps and share the results.

[BJBBJB1]

Thanks again for your help, I really appreciate it!  Thought I would report back.

I finally finished my projects and was able to try this.  It did work, although here was the process:

Ran the cleaner

Ran the desktop CC installer

It installed to 100%, yeah!  Then said "Error enabling sync"

Then, it immediately started updating again!  Oh Oh....

That got to 99% (after re-starting at 67% twice), my desktop icons disappeared, background was black for like 30 seconds, and whew....it finished.

So I am now updated. Under the file tab it says I need to rename a folder in order to enable sync.  I don't think I use sync for anything and if it is not broke, my PC rule is don't fix it but I am curious what this is all about. And if it needed to rename a folder why didn't it do it or why doesn't it use the old folder name?  Again...not an elegant update process.

Out of all of my business and personal windows programs which are wide and varied, none have the drama or issues that the adobe updater does...I wish that all of these fixes, and workarounds could be build into the installer/updater so users did not have to jump through these hoops.

I realize everyone does not have issues, by my non-scientific sample of heavy Adobe users I know, 50% seem to.

Thanks,

BJBBJB

[Bani Verma]

Hi BJBBJB, thank you! for sharing the update. I am glad to know that everything is up and running now, although I am really sorry for the poor experience you had while getting the issue resolved.

If possible can you share the screenshot of the error message related to sync? see: FAQ: How do I capture and post a screen shot or video?