Error code: 201

[jcb09]

Hello,

I'm also having this issue

I did tried using other network,also via ethernet and over wifi

Still having same error

Am a windows user

(Branched in to a new discussion)

[Bani Verma]

Hi Jcb09,

As you've mentioned that you are getting Error code 201, i would recommend you to follow the troubleshooting shared in the below links:

Troubleshoot Adobe Creative Cloud download and install issues.

Cannot update Creative Cloud: Error code 201

Let us know if this helps.

[jcb09]

Hello

I already tried all that stuff in the links you gave me and i'm still having the error code 201

tried it already with different networks and still having same error

[Bani Verma]

Thanks for the update, since we have already tried all the basic troubleshooting steps to resolve the issue, however it still stands unresolved i would recommend you to contact our Phone/Chat support team for further troubleshooting as they can remote in to your machine and assist in resolving the issue.

Kinldy click here to Contact Customer Care.

Also see,

Support FAQ: How can I contact Adobe for support?

Contact Support FAQ: Unable to reach support through the "Contact US" link

Kinldy let us know if this helps.

[jcb09]

I don't got the phone service because I haven't bought the software

I wanna try the trial and when ending the trial I was gonna have to decide if I buy the software

Sent from my iPhone

[Bani Verma]

Since you have a product with active trial period you are eligible to contact our Phone or Chat support team, click here to know more about What are my contact options?

Click here to Contact Customer Care.

[jcb09]

I already tried to get a chat with support and in the website there isn't that option

[Bani Verma · Accepted solution]

Kindly reset your browser, delete cache and cookies or choose a different browser and then click on Contact Customer Care and select the exact options as shown in the below screen shot: