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Re: I want to cancel my membership plan!

New Here ,
Sep 06, 2017 Sep 06, 2017

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Hi, please help!

I do not have a button to cancel my subscription plan and wish to cancel it.

Pleas help me cancel it.

Thankyou!

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Creative Cloud

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correct answers 2 Correct answers

Adobe Employee , Sep 06, 2017 Sep 06, 2017

Hi Daphne,

I see you have an active Creative Cloud subscription this ID.

Since, you are not getting the option to cancel the subscription, please  Contact Customer Care for help and support.

You may also see: Legal subscription terms | Adobe

Feel free to update the thread for more questions.

Thanks

Kanika

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Community Expert , Apr 04, 2023 Apr 04, 2023

@I want to cancel my plan 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

ther

...

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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Hi Daphne,

I see you have an active Creative Cloud subscription this ID.

Since, you are not getting the option to cancel the subscription, please  Contact Customer Care for help and support.

You may also see: Legal subscription terms | Adobe

Feel free to update the thread for more questions.

Thanks

Kanika

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Community Beginner ,
Dec 11, 2017 Dec 11, 2017

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Dear Kanika, i have the same problrm! every time I clicked on "Contact Support," it would take me to the same menu, and the only contact option it gave me was the community forum

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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It is 8 month ago, but as someone clicked your post "helpful", I wanted just to point out to the small blue button that appears after 2 to 3 clicks.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 04, 2023 Apr 04, 2023

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I want to cancel my plan 

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@I want to cancel my plan 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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