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Re: Update to Version 5.9.1.377

Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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For some reason, this will not install on my new Laptop running Windows 11.  Any clues?

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correct answers 1 Correct answer

Community Beginner , Jan 19, 2023 Jan 19, 2023

Finally solved!  I had to go deep and remove all instances of CC previous installations, MANUALLY.  This worked!

Back in the game.  Thank you for the previous help.

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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use the older won 10 installer, then update it


use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Dec 22, 2022 Dec 22, 2022

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Thanks for the suggestion, but that did not work.  I tried all of the 64-bit versions except for the ARM.  They all failed giving an error message except for the Windows 8,7 versions.  It actually asked me to login in, which I did but then it froze.

 

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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@James27663500cm10 

 

you have and had nothing adobe cc installed on your computer?

 

what is the exact error message?

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Same messages every time.

2022-12-29 15_16_33-Adobe.jpg2022-12-29 15_17_08-Adobe.jpg

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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Finally solved!  I had to go deep and remove all instances of CC previous installations, MANUALLY.  This worked!

Back in the game.  Thank you for the previous help.

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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you're welcome.

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