Update to Version 5.9.1.377

[James27663500cm10]

For some reason, this will not install on my new Laptop running Windows 11.  Any clues?

[kglad]

use the older won 10 installer, then update it

use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[James27663500cm10]

Thanks for the suggestion, but that did not work.  I tried all of the 64-bit versions except for the ARM.  They all failed giving an error message except for the Windows 8,7 versions.  It actually asked me to login in, which I did but then it froze.

[kglad]

@James27663500cm10 

you have and had nothing adobe cc installed on your computer?

what is the exact error message?

[James27663500cm10]

Same messages every time.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[James27663500cm10 · Accepted solution]

Finally solved!  I had to go deep and remove all instances of CC previous installations, MANUALLY.  This worked!

Back in the game.  Thank you for the previous help.

[kglad]

you're welcome.