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For some reason, this will not install on my new Laptop running Windows 11. Any clues?
Finally solved! I had to go deep and remove all instances of CC previous installations, MANUALLY. This worked!
Back in the game. Thank you for the previous help.
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use the older won 10 installer, then update it
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
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Thanks for the suggestion, but that did not work. I tried all of the 64-bit versions except for the ARM. They all failed giving an error message except for the Windows 8,7 versions. It actually asked me to login in, which I did but then it froze.
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you have and had nothing adobe cc installed on your computer?
what is the exact error message?
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Same messages every time.
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reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using*
*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
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Finally solved! I had to go deep and remove all instances of CC previous installations, MANUALLY. This worked!
Back in the game. Thank you for the previous help.
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you're welcome.