Received 25 digit Product Key

[bertm3860226]

Hello,

Just purchased perpetual Photoshop Elements 15 and Premiere Elements 15 bundle and received two product keys, all numeric but both 25 digits in length. This was purchased through AdobeEPP.

Sample:

Product Key xxxxx-xxxx-xxxx-xxxx-xxxx-xxxx.

The first group has 5 digits, the remaining groups have 4 digits. I tried omitting the 1st digit or the last digit of the first group but the key still does not allow installation.

This is the same for both product keys I received and I did try them in both product installations with the same result.

Any ideas?

Thanks,

[Jeffrey_A_Wright · Accepted solution]

Bertm3860226 try registering the serial number at http://www.adobe.com/.  For details on how to register the serial number see Find your serial number​.  If the serial number is unable to be registered then I would recommend contacting the individual who made the purchase on your behalf through the Adobe Employee Purchase Program so that it can be returned.

[bertm3860226]

Looks like the leading digits corresponded to the number of product keys I received. I removed them when registering on Adobe.com and they worked. Thanks for the help!