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Salve, ho installato alcuni anni fa Photoshop Elements 14 su un secondo PC che ora non è più funzionante. Installando sul nuovo PC mi viene segnalato che il codice non è più utilizzabile per raggiunto limite di installazioni (2 è il limite?). Come posso cancellare la vecchia registrazione per installarlo sul nuovo pc?
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if you purchased from or registered with adobe, you can reset activations using your account, https://account.adobe.com
otherwise, you can contact adobe support and request and "activation count reset". there are 2 ways to contact adobe; chat and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
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