Reembolso

[palmirafg94]

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

[Kanikas · Accepted solution]

Hi Palmira,

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

You may also Contact Customer Care for more information.

Kindly update the thread for any other question.

Thanks

Kanika

[Kennya22115918icy7]

Me puede ayudar sobre cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, gracias.

[LorenaNicácio]

Prezados, não consigo encontrar um modo de solicitar reembolso. Eu cancelei o plano em setembro, mas cobraram em meu cartão. Quero receber estorno!

[kglad]

@LorenaNicácio 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[pablo_2810]

Yo he cancelado la suscripción hoy mismo, me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 1 mes y de la nada me lo cobraron, necesito ayuda.

[kglad]

@pablo_2810 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.