Reinstall CS4 Design on a new computer.

[harrys71091984]

I am trying to reinstall CS4 Design on a new computer. I have the serial number on my order page. When I go thru the install process, it says that it cannot find an installed product that I updated from, which was Photoshop 2 I believe. I've longgg since lost that disc. How do I install CS4?

[02GEEK]

Installation

Download Adobe Creative Suite 4 (CS4) products

CS4 allows a maximum of two installation on different machines

[harrys71091984]

I guess I didn't state the problem clearly. I downloaded the CS4 files, but the problem is when I go to install it. I have the serial number, but during install, it checks the pc to see if there is an already installed product which I upgraded from.

[John T Smith]

Two options - enter your CS2 serial number when the installer asks for your qualifying product

2nd option which MAY work is to install the special version of CS2 so your CS4 installer "sees" it

CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

You MUST use the special version and serial number on the page, not your original disc or serial number

[harrys71091984]

That would work fine IF I still had the CS2 serial number or SW. That was probably 10 years and three moves ago.

[John T Smith]

Go back and read the last 3 lines of my message again

[harrys71091984]

Got it. I'm trying that now.

Sorry about being snippy.... this has been very frustrating!