Reset the Creative Cloud desktop app to solve login and licensing issues

[Chad Baker]

Hello,

I just wanted to pass along a quick tip that I've been using to solve a number of intermittent issues that our customers have been reporting.

The Creative Cloud desktop app has a key command that will relaunch and reset the application. You may want to try this first before calling support if you experience any of the following:

• Continually prompted to sign in to the desktop app, i.e. sign-in loop.
• Individual creative apps e.g. Photoshop, InDesign, not staying signed in.
• Acrobat not signed in or Document Cloud documents not available.
• Applications launching in trial mode
• Applications not showing updates
• Any general weirdness in the Creative Cloud desktop app whatsoever

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

The behavior varies slightly depending on your OS, but the application will restart and reset itself. This won't fix every possible issue, but it fixes a lot of issues and I've been getting a lot of mileage out of it with customer cases. Hope this helps.

Best regards,

Chad | Enterprise Support | Adobe Pro Video

[Nancy OShea]

That's good to know.  Thanks for posting this tip, Chad.

[DuaneP123]

That tip still works! Everytime I use my work laptop somewhere that requires a network sign-in, Adobe creative cloud generates an error because it cannot start up. Popping up the creative cloud window and using (W10-11) Ctrl-Alt-R restarts it and corrects the problem. Thank You!

[kglad]

that resets the cc desktop app, not restart.

[Patty Berglund]

Blank window. Suggestions don't work. Think I'll reverse payment. That may get their attention.

[Nancy OShea]

Think I'll reverse payment. That may get their attention.

By @Patty Berglund

=========

@Patty Berglund 

Technical issues are unrelated to payment/billing. They're handled by different departments & staff in separate physical locations.  Reversing payment will just complicate problems unnecessarily. 

See link below for solving network connection issues.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

See system requirements for Creative Cloud. 

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

To confirm your plan is active, log-in to your online account below. 

https://account.adobe.com/plans

Hope that helps. 

[kglad]

@Patty Berglund 

https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html

[EJ-Creative]

This worked for me. I had the "CC Cloud Libraries Not Syncing" error for the LONGEST time. Tried this tip and now Libraries are synced and updated, now I finally get the little green checkbox.

[kglad]

@EJ-Creative 

great!

for others here's a more complete cc desktop fox it:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.