Serial-Number for creative Cloud

[birgitte_aare]

Hi,

I purchased Creative Cloud some days ago, and I can´t get through to the programs without having a serial number. But I know I´m not supposed to need one.

I asked the support team for help, and they said i should do this:

Open a  Finder window. Choose Go > Go To Folder.

Type  /etc hit return, find Hosts file in etc folder and copy it to Desktop

Right click the Hosts in etc folder and click on Move to Trash.

Open the Hosts file which is copied on the Desktop.

Or you can look for the entry 127.0.0.1 activate.adobe.com and delete this text.

But I can´t find the folders on my mac. Where do I go in my finder, to find this folder?

I downloaded a trial version before I bought Creative Cloud. May that cause any problems?

I have a macbook pro, prosessor 2.2 GHZ Intel Core i7, version 10.8.2.

[Romsinha-9KMEUt · Accepted solution]

Hi birgitte_aare,

Please follow the instructions mentioned in the kb: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html .

Please find the link giving instructions to open host file: http://decoding.wordpress.com/2009/04/06/how-to-edit-the-hosts-file-in-mac-os-x-leopard/ .

Regards,

Romit Sinha

[birgitte_aare]

Thank you for the reply!

Okey, I tried to delete the one line the other guy told me to delete. And now it looks like this. should I delete all of them?

Is there something else I should delete? Because it is still not working.

Should I have copyed it to the desktop as the other guy wrote?

[Romsinha-9KMEUt]

Rename host to host.old and try to activate the software.