/t5/download-install-discussions/serial-number-is-invalid-need-help/td-p/3921812Jan 30, 2012
Jan 30, 2012
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I recently got a new macbook pro and I transferred my cs5 Suite successfully to the new computer. I used After Effects a few times successfully but about two days ago when ever i tried using any of the cs5 applications, photoshop, ae, etc I got any error that said the adobe application manager was damaged or somin. So i redownloaded the application manager and it opened the applications but now its asking for the serial number again. I put my serial number in and the application opened successfully. However, then the application manager opened up a window that said it appears this serial number is invalid and i need to enter a new one. So now when i open the application it asks for another serial number, and when i put mine in it says its invalid. I cant open any of my applications because it says the serial is invalid. I need help. It could be that I did not transfer properly or somthing but im not sure. Also i never uninstalled or canceld cs5 suite on my old macbook because i dont know if u have to or not. Any help would be great. All of the apps still open and work properly on the old macbook, so i assume its a transfer problem. Someone please inform me on what I need to do.
No i did not, but now i have deactivated it and the same result. My serial number is still invalid. It worked fine on the old computer. Now i deactivated it and put the number back in and it still doesnt work. Do i need to uninstall and reinstall or something. I still need help.
MrGoodbar1318 I would recommend removing your Adobe software by running the un-installers located in Applications/Utilities/Adobe Installers. Once you have removed the software then also verify the following folders have been removed:
Library/Application Support/Adobe/AdobePCD
Library/Application Support/Adobe/caps
These folders contain the serial number information and could be possibly causing your serial number to come up as invalid if they got damaged or the permissions got adjusted on them.
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