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Sign In Required Loop

New Here ,
Jan 10, 2018 Jan 10, 2018

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So I have Photoshop and Lightroom on my PC and recently havent been able to open either of them. Any time I try and open either program it gives me the Sign In Required Loop that just keeps going and going. Ive uninstalled and reinstalled all the programs and nothing has worked. Anyone have any clue as to how to fix this issue? Because I really need them up and running again for my business.

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Activation , Creative Cloud

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correct answers 1 Correct answer

Community Expert , Jan 10, 2018 Jan 10, 2018

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New Here ,
May 01, 2019 May 01, 2019

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I have tried all the fixes on my iMac running 10.13.6. Nothing works. What a nightmare.

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New Here ,
May 01, 2019 May 01, 2019

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After spending two hours in a chat with Adobe tech support yesterday (and running many of the fixes suggested here) to no avail, today I ran all the maintenance tasks in the Onyx app on my iMac.

It worked. I no longer have the log-in loop when I open Photoshop CC 2019.

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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Isn't this all such a waste of our productivity? With the new "cloud pricing" model Adobe gets to keep driving revenue with no additional function, and in fact, makes us less productive. So stop paying your yearly "cloud subscription" fee for no additional function and find another vendor (open to suggestions) until this company understands that folks use their products to be productive producers of information, not consumers looking for the latest in glitz and glamour on an iPhone. I bought "Pro" because I thought it meant "Pro"ductivity ... obviously not.

 

I need to be "pro"ductive, and spending time on the support line just because they want to enforce their subscription licensing is not my idea of a personal "pro"ductivity enhancement.

 

No Cheers,

 

- Pete

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Participant ,
Apr 05, 2020 Apr 05, 2020

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You're so right.

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