Solution for AAM Updater Error : U44M1I210

Report · Nov 08, 2012

After getting Creative Cloud a couple of days ago then running into Updater Error U44M1l210 over and over and making the mistake of calling tech support (which was no help - "just reset it / download from the site" - even though resetting does nothing and the site doesn't have all the updates AAM does), I've finally got a working solution.

Essentially it's a permissions issue. Not sure why it affects some and not others, but I was logged in as an administrator and it still failed to have permissions to update despite admin password entry.

So, here's what you do. You need to open AAM and Update with superuser permissions.

1. Open Terminal

2. Copy and Paste the following, then hit enter:

sudo "/Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp"

3. It will prompt you for your password, enter it.

4. The Adobe Application Manager will open with sudo (elevated/superuser) permissions.

5. Open one of your Creative Cloud programs.

6. Go to Help>Update...

7. The updater dialog will open. Update as normal, it will work this time.

Report · Nov 21, 2012

Thank you for sharing your solution.

Report · Jan 14, 2013

Didnot prompt for password

and this is what it said ?

The updater window opened but the 3 programs to nbe update have already been update but say the require update.

So what do i do now ?

Thanks!!

objc[5394]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

objc[5394]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

Report · Feb 20, 2013

Thanks.

Here's another possible solution that was posted by Adobe Staff:

http://forums.adobe.com/thread/1086106

Report · May 08, 2013

Thank you!

I have been battling this for so long - this did the trick!

Report · Nov 19, 2013

After multiple phone calls and emails to tech support about this issue I was hoping that this would solve the issue for me. I've tried command line fixes a few times now and like the others this one doesn't fix the issue for me.

Still get:

There was an error installing this update. Please quit and try again later. Error Code: U44M1I210

I can install applications but can't update them (OSX 10.9). I guess I could delete and install each time there is an update, but major PITA.

Unfortunately calling Adobe tech support is a very frustrating experience. I've had dropped calls, had to repeat my information every time (spelling out each letter of my email address with a word) and finally get offered the same solution that doesn't work.

[edit]

http://helpx.adobe.com/creative-cloud/kb/update-error-u44m1i216.html

Fixed my issue

🙂

Message was edited by: liamcampbell

Report · Nov 20, 2013

This is a solution that predates the Creative Cloud Launcher (ie. back in the App Manager days) and was done in Snow Leopard. It would need to be readjusted for CC and Mountain Lion / Mavericks.

Report · Nov 20, 2013

Turns out I jumped the gun and this didn't fix my issue, just delayed the error message. I am able to delete/uninstall apps either directly or with the Adobe Clean Up tool then reinstall them via the CC app, but they reinstall without successfully applying any updates.

All the other possible solutions Adobe have provided haven't worked to date, including command line fixes for permissions, deleting old Adobe App Manager etc.

Report · Oct 25, 2014

Well after 5 days of searching, finally a solution..

Many thanks.

Dear Adobe Support team,

Everytime i ask for help, its a nightmare.

Report · Nov 29, 2014

isn't working for me.. None of these sollutions work for me.. Yosemite

Report · Dec 01, 2014

Simnymonnaxx if the solution from this older discussion is not resolving your issue then I would recommend creating a new discussion with the specific errors you are facing. The U44M1I210 error indicates a failure to extract the downloaded ZIP/DMG.

Report · Dec 01, 2014

I would also recommend review Error U44M1I210 | Install updates which discusses locating the installation logs for the update to locate the exact error preventing the update.

Report · Aug 05, 2015

This doesn't worked for me either.

Report · Aug 05, 2015

For me it is also not working. Have done all the suggestions in this discussion

Strange that it is only now not working with the new updates

Report · Aug 05, 2015

You have tried this one by one? This really worked very well for me.

1. Logout from Adobe Creative Cloud and uncheck "boot at startup"

2. Uninstall the dedicated app

3. Use "AdobeCreativeCloudCleanerTool", to uninstall "Adobe Creative Cloud"

4. Delete User>Library>Application Support>Adobe> Folder AAMUpdater

5. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdater

6. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdaterInventory

REBOOT

7. Install Adobe Creative Cloud again

8. Install the dedicated app.

Report · Dec 07, 2014

This is what worked for me:

to fix this (on a PC)

1: open up the Creative Cloud control panel, and quit out.

2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

3: Delete (or rename) the directory named "1.0"

4: restart Creative Cloud

5: Got to the App manager and update

Report · Dec 16, 2014

This also worked for me! Thanks for the solution.

Report · Jan 14, 2015

Thank goodness for you sir!

Report · Feb 24, 2015

Deleting this folder as suggested worked for me:

C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater\1.0

It was a very stubborn error, I had completely removed all four Adobe products plus CC, started from scratch, did not fix it... which makes sense now, the problem was basically in a cache folder in AppData which didn't get deleted. I wonder if they accidentally sent out an update with a bad signature or something like that, or a bad signature reference file, and then CC kept trying to apply the same update and not validate it.

Report · May 01, 2015

Do not uninstall your apps but follow Chelfyn Baxter post and make sure everything related to adobe is turned off, even those that run in background. I am not sure how to do that in Apple OS but in PC Alt+Ctrl+Del and get in task manager, end any task related to Adobe!

Report · Dec 12, 2014

This worked for me

On a mac:

User > Library > Application Support > Adobe > AAMUpdater > 1.0

Delete the 1.0 folder. Quit and restart Creative Cloud. Update as normal

Report · Mar 12, 2015

I ran a ccleaner registry cleanup. It solved the problem. It didn't seem to enable an update but simply stopped showing that an update was needed.

Report · May 06, 2015

HERE'S A FIX (because my rights were fine)

After trying to download the updates:
a) search for "setup.dmg" on your Macintosh HD (the file path is visible in the first picture)
b) start the disk utility tool
c) you should see the DMG files there, choose the one you wanna install and go to "recovery"
d) back in the finder just copy this "setup.dmg" in the same place, the name is irrelevant
e) draw it into the target field ("Zielmedium") of the recovery tool and push "recovery" ("Wiederherstellen")
f) now you can doubleclick the copied file and update as usual.

Report · Aug 04, 2015

OK - I hope this helps someone because it's been driving me crazy looking for a solution.

I followed the advice above to look at the set up files in Disk Utility - from there I followed the path to locate where they were installed.

Which was /Library/Application Support/Adobe/AAMUpdater/1.0/Install

In there you **should** find the nasty folders for the applications that are stuck installing.

I just deleted the folder related to the stuck program and tried again through the CC updater and Viola - done!

Hope this helps!

Report · Aug 04, 2015

This worked for me: