sospendere abbonamento

New Here ,
Feb 09, 2017 Feb 09, 2017

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salve a tutti , ho un abbonamento CC Photoshop e Lightroom con rinnovo mensile da ormai più di un anno.. se annullassi il mio abbonamento in previsione di un periodo di inutilizzo, cosa succederebbe se tra un anno riattivassi l'abbonamento? alla riattivazione dovrei pagare l'anno di inutilizzo? le app diventerebbero inutilizzabili? grazie

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2017 Feb 09, 2017
Hi Nigni83,Unfortunately, there is no option to temporarily cancel your subscription.If you cancel your subscription, you'll have to purchase it again to continue using it. If you cancel the subscription before the yearly contract, you will have a pay an early termination fee.Kindly refer the terms and conditions for more information:Adobe - Subscription Terms You may also Contact Customer Care for any other query. Feel free to update the thread for any clarifications.

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Adobe Community Professional ,
Feb 09, 2017 Feb 09, 2017

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When you cancel a subscription your programs stop working

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

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Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

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Hi Nigni83,

Unfortunately, there is no option to temporarily cancel your subscription.If you cancel your subscription, you'll have to purchase it again

to continue using it.

If you cancel the subscription before the yearly contract, you will have a pay an early termination fee.

Kindly refer the terms and conditions for more information:

Adobe - Subscription Terms

You may also Contact Customer Care for any other query.

Feel free to update the thread for any clarifications.

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New Here ,
Feb 13, 2017 Feb 13, 2017

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Grazie a tutti per le risposte. Nel mio account vedo che il rinnovo annuale é previsto per il 24 luglio 2017. Quando devo annullarlo per evitare il rinnovo? Posso farlo ora o é meglio aspettare per esempio il 20 luglio ? Grazie

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Adobe Employee ,
Feb 15, 2017 Feb 15, 2017

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Hi Nigni83,

Kindly Contact Customer Care to know more about the date when it's good to cancel the auto-renewal.

Feel free to update the thread for any other query.

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New Here ,
Apr 21, 2022 Apr 21, 2022

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Ciao, sono nelle tue stesse condizioni di allora. Quali risposte ti hanno dato in assistenza ?

 

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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You have to cancel the subscription within the month before the renewal date to avoid both renewal and cancellation fees. If your subscription date is July 24th, wait until at least June 25th to cancel. I believe your subscription remains active to the end of the month you've paid for. You will not be able to use any of the subscribed services after the cancellation takes effect. You may also lose some storage space on the Creative Cloud, so make sure all your files are available on your hard drive.

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