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Storage is full. But it is not full !!

New Here ,
Mar 04, 2018 Mar 04, 2018

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Hi,

I have a challenge with my Creative Cloud storage. Adobe CC reminds me every time I  start my iMac that I am short on storage, and 97,68% of my 100GB is used.
When I look into my Creative Cloud files in Finder, only 5,7 GB of the 100GB is used. The synchronization between Finder works, as I see, OK. My files are synchronized as expected. The Archive in CC is empty.

How come that there is this big difference ?? And why do I get this message in Adobe CC?

Best regards
Finn Køhler Hansen

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Creative Cloud

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correct answers 1 Correct answer

Enthusiast , Mar 05, 2018 Mar 05, 2018

Hi, if you delete stuff from your Creative Cloud folder on your computer, you also need to remove then from the Archive on the web, go here https://assets2.adobe.com/files?filter=archive select the Empty Archive form the right side and delete all files. That way you will fully delete the creative cloud items.

Screen Shot 2018-03-05 at 4.32.50 PM.png

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Enthusiast ,
Mar 05, 2018 Mar 05, 2018

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Hi, if you delete stuff from your Creative Cloud folder on your computer, you also need to remove then from the Archive on the web, go here https://assets2.adobe.com/files?filter=archive select the Empty Archive form the right side and delete all files. That way you will fully delete the creative cloud items.

Screen Shot 2018-03-05 at 4.32.50 PM.png

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New Here ,
Jul 23, 2018 Jul 23, 2018

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I deleted it off my computer but there are no deleted archives. This is what it shows me!? Still using 15.7 GB? Where are my files!?

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Enthusiast ,
Jul 23, 2018 Jul 23, 2018

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Can you please show me your usage space?

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New Here ,
Jul 24, 2018 Jul 24, 2018

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It says I'm using 15.7GB of 20GB storage. I've deleted a bunch of photos off Lightroom, now I can't find the files on the cloud. They're nowhere to be found.

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New Here ,
Jul 24, 2018 Jul 24, 2018

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I think I figured out my issue kind of. Is there anyway to see how much space each individual picture is taking?

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