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F_K_Hansen
Participant
March 4, 2018
Answered

Storage is full. But it is not full !!

  • March 4, 2018
  • 3 replies
  • 5817 views

Hi,

I have a challenge with my Creative Cloud storage. Adobe CC reminds me every time I  start my iMac that I am short on storage, and 97,68% of my 100GB is used.
When I look into my Creative Cloud files in Finder, only 5,7 GB of the 100GB is used. The synchronization between Finder works, as I see, OK. My files are synchronized as expected. The Archive in CC is empty.

How come that there is this big difference ?? And why do I get this message in Adobe CC?

Best regards
Finn Køhler Hansen

This topic has been closed for replies.
Correct answer Raimundo Illanes

Hi, if you delete stuff from your Creative Cloud folder on your computer, you also need to remove then from the Archive on the web, go here https://assets2.adobe.com/files?filter=archive select the Empty Archive form the right side and delete all files. That way you will fully delete the creative cloud items.

3 replies

W
Wantanimo Bae
Participant
July 24, 2018

It says I'm using 15.7GB of 20GB storage. I've deleted a bunch of photos off Lightroom, now I can't find the files on the cloud. They're nowhere to be found.

W
Wantanimo Bae
Participant
July 24, 2018

I think I figured out my issue kind of. Is there anyway to see how much space each individual picture is taking?

Raimundo Illanes
Raimundo Illanes
Inspiring
July 24, 2018

Can you please show me your usage space?

Raimundo Illanes
Raimundo IllanesCorrect answer
Inspiring
March 5, 2018

Hi, if you delete stuff from your Creative Cloud folder on your computer, you also need to remove then from the Archive on the web, go here https://assets2.adobe.com/files?filter=archive select the Empty Archive form the right side and delete all files. That way you will fully delete the creative cloud items.

W
Wantanimo Bae
Participant
July 23, 2018

I deleted it off my computer but there are no deleted archives. This is what it shows me!? Still using 15.7 GB? Where are my files!?

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